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Hilton Garden Inn-UCF
- Hotels
- Orlando, FL
About this business
Location details
1959 N Alafaya Trail, Orlando, FL, 32826, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedCassie at the front desk was amazing! Went above and beyond to accommodate us! The room was so nice and clean! The view was awesome and of course the cookies were warm We were celebrating our wedding Anniversary and Cassie had delivered Wine, Chocolates and a very nice card to our room Breakfast was delicious and more than enough! Highly recommend
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Recommendedlove it here great service, great rooms and great breakfast.
The housekeeping services were very difficult to get didn’t even get clean towels every days 4 times to get our beds freshened up
RecommendedGreat hotel with great amenities
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Our check in time was 4o’clock and we were not able to get into our room till 11 PM. We waited an hour in the lobby after we got there from the baseball game, for check-in because they were still cleaning the room and putting it together. We stayed only an hour in our room because the guests were so loud that we were not even able to sleep. We had no towels when we got in the room so we called down to get towels and after a half hour of waiting I went down and got my own. We wasted 200.00 on a room and all they gave us were ... read more
Business response:
Dear laurahK5620YG, Thank you for staying with us and for the feedback. We never mean to upset any of our guests, and we are sorry for the experience you described. We do have a strict smoking policy, and while our staff ensures this is being followed by all our guests, we regret if you were incorrectly charged. While we did refund the amount, we can understand your disappointment and frustration. We hope this particular incident does not deter you from choosing to stay with us again. Justin Edwards General Manager
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Frequently asked questions about Hilton Garden Inn-UCF
How is Hilton Garden Inn-UCF rated?
Hilton Garden Inn-UCF has a 4.2 star rating with 1,253 reviews.
When is Hilton Garden Inn-UCF open?
Hilton Garden Inn-UCF is open now. It will close at 6:00 p.m.
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