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Hilton Garden Inn Austin Hotel NW / Arboretum
- Hotels
- Austin, TX
About this business
Location details
11617 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stayed at this hotel after a medical procedure and had to check out early on June 8, 2026, instead of my original checkout date of June 12, 2026 due to recovery needs. My booking platform requested confirmation of cancellation through email communication with the hotel. However, I was not provided with any written confirmation or documentation that could be used to process my refund request. During my interaction with the front desk staff, the communication was not helpful or supportive in resolving the issue, and I was un... read more
Clean room and friendly staff.
The entry is very nice and the guest attendants are welcoming and friendly. The halls are not air conditioned at all so it is musty and humid. The rooms do not look like they have been updated in two decades and the bathroom had NO VENT!?! The AC also was old style. There were complimentary water bottles in the room which was nice, but the beds were uncomfortable and doubles not queens. I could feel the springs through the thin topper.
Frequently asked questions about Hilton Garden Inn Austin Hotel NW / Arboretum
How is Hilton Garden Inn Austin Hotel NW / Arboretum rated?
Hilton Garden Inn Austin Hotel NW / Arboretum has a 4.1 star rating with 1,098 reviews.
When is Hilton Garden Inn Austin Hotel NW / Arboretum open?
Hilton Garden Inn Austin Hotel NW / Arboretum is open now. It will close at 6:00 p.m.
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