michael on Insider Pages 2 months ago
11/30/2022, 20:00 PM
Very good experience!
So here it is, the last week of Dec., 2010. I'm on vacation, just hanging around, and my wife works 3rd.shift. We were not in the market to buy a new car. My daughters car broke down. I took it to Hiller to get repaired. After estimates and options I had come to the conclusion that it was not worth repairing, that it would cost more than the car was worth. I had disscussed all this with my wife and she had sugguessted (in jest) that we should buy a new car, and give one of our cars (for a small fee of course) to our daughter. My daughter was game for this. She would be getting a car that I am familar with and has all the service records. We've never owned a new car before. My wife was shocked when I replied to her that that was not a half bad idea, with being the end of the year, rebates, 0% interest and all, I figured that now was a good time to buy. We,ve owned many used cars, and they are difficult to shop for to find the right one, not knowing where they've been. After searching the internet for vehicles and dealerships, I decided to give Hiller a chance. A service advisor tried to put me in contact with a particular salesman, and when he was not available, I got stuck with Jeff Inwood. (Just kidding Jeff.) Jeff was knowledgeable, helpful, courteous, kind, a real boy scout, no high pressure, let me make my own decisions without any persuasion on his behalf, didn't try to talk me into more of a higher end vehicle or a higher trim level or with more options on the vehicle that I was interested in, but really worked at trying to put me into the vehicle that I wanted. After three days of decision making, showing my wife the the vehicle that I was interested in for her, a little negoiating, using my daughters car as a trade, letting my wife pick out the color, we came to a deal. We are now the proud owners of a brand new 2011 Ford Escape XLT from Hiller Ford, of which we took delivery on 12/31/10. The finance part of it at Hiller went well too. Made an appointment with Jeff a week later to have the vehicle Simonized, and Jeff took good care of us again, having this done in one day and lining up a courtsey car for us to use in the mean time. I like the idea that Hiller Ford is family owned. You get a real sense of belonging and participation, that you'er not just a number. A couple of things though. They need to get a car wash, and somebody could have at least offered us a soda for all the time that we spent there. All in all though, I believe that we received a good deal and a good vehicle from a good dealership and good service from Jeff and his cohorts. Buying a new vehicle seemed less stressfull than I had anticipated, being that this is the most money that we have ever spent on a car. But I'll know where this car has been. Buying from Hiller Ford and getting to work with Jeff Inwood was a sound decision. It was a win-win-win-win situation for me. My wife got our first new car, my daughter got a dependable used car from us, I saved a few bucks, Jeff and Hiller made new loyal customers out of my wife and I for now. And only time, waranty and continued good service will tell. Keep up the good work and we'll be back. We were very satisfied with every aspect of Hiller Ford and Jeff Inwood and his team. We will reccomend them to everyone. Thank you very much.