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Hilldrup Moving and Storage
- Consumer Goods
- Richmond, VA
About this business
Hilldrup, one of the largest and most honored United Van Lines agency groups, has been offering superior household goods moving and storage services since 1903, including domestic, international and commercial services to customers throughout the world
Location details
2314 Dabney Rd A, Ste A, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company moved our household from Stafford VA to Fallbrook CA. A tub of items went missing from our shipment and even though extra insurance was purchased, and I was assured that I had 9 months after the delivery to file a claim, the company is refusing to honor a claim which was filed within 60 days. Hilldrup is stating that their records and my signature on the acceptance log (which I was told I had to sign for acknowledgement of delivery, not confirmation that all items were delivered) means that I am not entitled to ... read more
Business response:
We understand Mr. ****** concerns and are sorry that they occurred. We have communicated with Mr. **** over the phone and have resolved his claim. We will be sending him $*** for his missing box of items. We appreciate Mr. ******communications with our team and for allowing us to make the situation right for him.
We shipped a car overseas from US to the Middle East. We received. a few quotes for shipping the car in a container. Based on the quotes received we selected Hilldrup. The car was picked up on the scheduled day but did not ship out from the nearby port until more than 3 weeks after it was picked up. No news or follow up was received from Hilldrup regarding the delay until we requested additional information. Once the car was loaded on the ship we received the bill of lading from the affiliated company in the middle east. Tha... read more
Business response:
We appreciate Ms. *******submission to BBB about her recent move experience. Hilldrup has further looked into Ms. *******move details regarding the transportation of the automobile to determine what took place. Our records reflect that the vehicle was picked up on 6/27 in Maryland, and after normal export documentation and title clearance, it departed the origin port on 7/23. It then arrived into the port of Beirut on 9/3. The RO/RO service used to transport the vehicle was less expensive than moving the auto by itself in a ... read more
Contracted for container move with guaranteed delivery date. Four containers arrived more than a week late and the other three arrived almost two weeks late. Much communication with Hilldrup and United. Communication with United resulted in delay compensation after receiving misinformation from Hilldrup. Boxes lost from cartons sealed at the residence, items from first day's loading delivered on second delivery date. Some furniture unusable since slats missing from bed and legs from table until second delivery date. No expla... read more
Business response:
In response to this complaint, Ms. ********delivery was delayed and Hilldrup has been in contact repeatedly to apologize. United Van Lines handled the claim and compensated her a total of $******** for delayed delivery per the contractual terms. When Hilldrup reached out to Ms. ******to apologize ahead of the delivery, she was offered a portion of her compensation early to aid with living essentials until her items would arrive. We are happy to provide any additional assistance should it be necessary, and our Director of Qua... read more
My experience is still ongoing with this horrific move from hell with Hilldrup United. They messed up on many opportunities. Jeff their sales guy first did a 1/2 *** job at quoting what they needed. They were way under-staffed and had to get more supplies twice, the crew trashed my house leaving water bottles, and candy wrappers all over inside and outside. They were supposed to be out no later than noon on a Monday and even though I kept saying is it going to fit and you going to be done they said yes at noon they still had... read more
Business response:
On behalf of Hilldrup, we would like to extend a sincere apology for any inconvenience we may have caused the ********* during their recent relocation. Here is a response to the BBB complaint: The estimated move weight was 23,900 pounds. The actual weight was 30,880 pounds. We do our best to estimate the weight as accurately as possible; unfortunately his relocation was definitely underestimated. Hilldrup provided him a bound estimate so he did only pay to transport 23,900 pounds and Hilldrup internally was responsible for t... read more
The team of movers were polite, professional and worked smoothly together. They answered our questions and assisted us in all areas of pick up and delivery. I will tell my friends to call Hilldrup for their move.
Business response:
Hi ***** - We’re happy you enjoyed your experience with Hilldrup for your recent move. We love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience on BBB, and if we can ever help you again, please don’t hesitate to contact us!
Mayflower made an inherently stressful and expensive situation exponentially more stressful and expensive. I strongly recommend against using them for any move. I used Mayflower to move from Washington, D.C. to Salt Lake City, Utah. It sub-contracted with Alpha/Hilldrup in Stafford, Virginia for my move. They packed my belongings on April 26th, and I was given a window of May 2-10 for delivery in Utah. However, their salesman, Ben Frakes, told me that things "usually" arrive toward the beginning of that window. That was the ... read more
Business response:
Good afternoon, In response to Ms. ******** complaint, delivery occurred three days after the move window on 5/13. Hilldrup sent a delay compensation on 5/17 and has reached out to Ms. ****** directly via email and phone to apologize and work with her towards a resolution. Our Director of Quality and Customer Assistance has also sent necessary claim paperwork for any items that may have been damaged and offered a quick claim she will process for Ms. ******. Hilldrup will continue to reach out and work with this customer. We ... read more
We were very happy with every person involved with our moving process! From sales to coordination to the actual movers. We were beyond pleased
Business response:
Hi Holly - We’re happy you enjoyed your experience with Hilldrup for your recent move. We love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience on BBB, and if we can ever help you again, please don’t hesitate to contact us at ********************!
Frequently asked questions about Hilldrup Moving and Storage
How is Hilldrup Moving and Storage rated?
Hilldrup Moving and Storage has a 4.6 star rating with 144 reviews.
When is Hilldrup Moving and Storage open?
Hilldrup Moving and Storage is closed now. It will open on Monday at 8:00 a.m.
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