Hess Jewelers

Kevin C. 

on Citysearch

12 years ago

DO NOT SHOP AT HESS JEWELERS! I ordered a bracelet for my daughter and when I went in to pick it up they tried to give me a completely different bracelet which was inferior to the one I had ordered. The owners said it was the same bracelet claiming manufacturing differences and said no two bracelets are exactly alike. I spent the next 15 minutes finding both bracelets in their ordering catalog proving that they were lying, trying to pawn off a cheaper bracelet. Needless to say, I took my business to a jewelry store with more... read more

Jennifer F. 

on Citysearch

12 years ago

BEWARE- DO NOT GO HERE! – Just left this place with a broken watch and $20 poorer. I stopped in for a simple battery replacement. When the owner returned the watch to me, chrystals were loose. He stated that there was corrosion damage but the loose chrystals would not hurt timekeeping. It was in perfect condition prior to handing it to him. While I was standing there the watch jammed up and is now trash. So upset! 

BlueSky22 

on Citysearch

14 years ago

AAA for Hess Jewelers – I was quite surprised to hear of some negative reviews for this establishment. I too had a very expensive piece made for my wife, but unlike previous posters had no problem. I was also wise enough to buy insurance. The personal service is great, and I honestly can find no fault with this Jeweler. I also must say that they have one of the finest watchmakers on staff in this part of the country. I won't go into detail, but after buying, selling and collecting high end timepieces for over 30 years, I won... read more

CitySearchAdmin9 

on Citysearch

14 years ago

Warning - TOS violations – Posters here are using the site for personal (non-business related) purposes. Keep your posts to actual customer interactions and relevant to the exchange of good & services. The mere use of a login ID with the name unique to this single review speaks to the personal vendetta and will be noted for removal. 

SJMalk 

on Citysearch

14 years ago

Only Good Things to Say about Hess Jewelers – I have had numerous pieces made by this jeweler, and had nothing but good experiences each and every time I've bought something. I stopped buying things from the retailers because I've found the best quality and attention from the Hess Family. I would HIGHLY recommend visiting them for all your needs when it comes to fine jewelry. 

banhess 

on Citysearch

14 years ago

wont patronize – I find it interesting that the only positive review of Hess Jewelers is from it's owners. Granted, Mr. Higgins did not purchase insurance for this brand new custom ring..but his buying insurance has nothing to do with poor workmanship. I've worn my engagement ring everyday for the past 13 years, and have never had an issue with stones falling out. That this ring was 6 months old and 2 stones fell out and the customer brought the ring in to have it examined is ridiculous. I will not bring any business to Hess... read more

Carrie Patrick 

on Citysearch

14 years ago

Do not patronize – I could give you many good reasons not to patronize Hess Jewelers, but I probably shouldn't publish it on the Internet...or should I? 

shari Hess 

on Citysearch

14 years ago

Hess Jewelers – Hello: This is in response to Jon Higgins negative blog regarding our business. Unfortuantely Mr. Higgins is leaving out some very important details that I would like to clarify. Yes, we made Mr. Higgins wife a beautiful new ring in July 2009. We reset her center diamond as well as her other smaller diamonds into the new ring. It was exactly what Mr & Mrs. Higgins wanted. Once we completed the ring we then did a detailed written appraisal (which we do on every piece of jewelry we make or sell) to provide to M... read more

Jon Higgins 

on Citysearch

14 years ago

Avoid doing business here – Long story short we lost over $6000.00 in diamonds on a custom ring due to shotty workmanship. TWO STONES FELL OUT IN LESS THAN SIX MONTHS FROM DATE OF PURCHASE. Their suggestion was to come in once a month to have the ring checked. Once a month! Who does this? After the first stone came out my wife took her ring back a month and a half later for it's "check up." The ring recieved a green light by the owner, Dennis Hess, only to lose the main stone a month and a half later. My wife wore her other ... read more