Hertz - MITCHELL FIELD AP

bsbutcher@aol.com 

on Birdeye

9 months ago

Worst place to rent a car in Decatur! Read their Google ratings, and you'll see what I'm talking about. Customer service is a joke. Cars aren't cleaned thoroughly. They'll rip you off on the amount of gas in the vehicle and then charge you a ridiculous amount to top off the gastank. They treat their drivers that work for them, like garbage, and if you complain to HR, they direct you to the regional manager that could care less about employees. I know firsthand, as I work their for 3 weeks for a manager who knew nothing about... read more

Melissa J. 

on Birdeye

10 months ago

The staff is rude and they are still charging me more than a week after I dropped it off. I went because of the convenience but next time I will have enterprise pick me up instead. What nightmare trying to get a person on the phone to straighten out the mess they made!!! 

Gary H. 

on Birdeye

11 months ago

When returning my rental car, i asked to use their restroom and denied by the lady behind the desk on 10/11/24. Was told to go to a Wendey's restaurant down the street. How sad is that for a customer. Disappointed  

T R. 

on Birdeye

a year ago

Car was very dirty and smelled like weed. Only 10k miles but looked much older. Won’t use them again.  

Max P. 

on Birdeye

a year ago

The worst rental experience I have ever had. Avoid this scam spot at any and all costs, or it will end up costing you a lot more than you were expecting. Just be sure to check all bank statements after returning. 

barbara t. 

on Birdeye

a year ago

Rented a car paid up front. Hertz called they had no car for me after they took my money. This happen on June 5th 2024 I still don't have my money back. Today is June 23 .18 days still no credit back. on account. How u rent something u did not have. Never go there again.i want my credit back on acct. Barbara Jones 

Bill K. 

on Birdeye

a year ago

The only place on the planet where you will wait longer than DMV OR SOCIAL SECURITY WITHOUT BEING ABLE TO USE THE BATHROOM!!! Also beware that the staff are even more rude, unprofessional and condescending than DMV!! They are criminals and actually have a racket going to push you out of contract so Hertz can double and triple charge your account and get away with it. They use the pretense of an EV INSPECTION AT THR LAST MINUTE TO FORCE YOU OUT OF CONTRACT AND THEY WILL DOUBLE AND TRIPLE BILL YOU!!!!! In the last six months t... read more

Kea A. 

on Birdeye

a year ago

I’m giving them a two star because everything was great the first one then the second one is when the car start having issues.They never answer the phone at this place. you'll hear excuses about how they're 'waiting to receive more cars. I now have a balance on an account of $781. As someone who drives out in Baton Rouge, it’s not convenient to drive here all the time to address issues. The air went out while I was lyfting It had been out for 2 weeks I’ve tried getting it fixed with the vendors list provided no one could fix... read more

Debbie M. 

on Birdeye

a year ago

I've used this location several times instead of Oakland Airport, I can get in and out quickly and the customer service is much more personalized than Hertz at the airport. The pricing is competitive with the airport and sometimes significantly better. The only draw back (for me) is the amount of electric cars in their fleet, I prefer gas.