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Hertz - KONA KEAHOLE AP

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4.3
46 reviews
|Car Rental|KAILUA KONA, HI 96740

KONA KEAHOLE AP, 73-104 AULEPE STREET, KAILUA KONA, HI 96740

(808) 329-3566

https://www.hertz.com/

Open now:6:30 am - 11:00 pm

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About

Specialties We pride ourselves in providing products and services to meet all our travelers' needs. Choose a car that fits your style from over 10 vehicle collections including; Green Traveler, Prestige, Adrenaline, and DreamCars®. Utilize our mobile application on your iPhone or Android phone and to make and modify bookings from anywhere. Ensure peace of mind with our optional protection packages or emergency roadside assistance. Add Hertz NeverLost® or Sirius XM® Radio to enhance your trip. Simplify your charges by adding PlatePass® Electronic Toll Payment or Prepaid Refueling. Join Hertz Gold Plus Rewards® program, a free loyalty rewards program available to Hertz Gold

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4.3
46 reviews
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Lauren review for Hertz - KONA KEAHOLE AP
Lauren on BirdEye

4 years ago

04/30/2017, 15:07 PM
On Thursday when we checked out the car, they told us at the desk to make sure the man at the gate inspected our vehicle to note any prior damage. We had noted for ourselves that there was damage on the driver's side door. The man at the gate marked this, took a look around the vehicle, and signed off our paper. Two days later we return, and the lady checking us in noticed a ding on the bumper that was obviously part of the same prior damage, but because the guy at the gate did not see it (it was waaaaaaay down low, in very dim evening light), she was saying it must be our fault and we would have to pay for it. We were livid that we were never told that marking the sheet was our responsibility (in fact we were told that this was the job of the guy at the gate), and also that anyone would be expected to see this prior damage, on the underside of the bumper, in the dim light. She told us, and I quote, "It's common sense when renting a car that all prior damage you didn't see before leaving the lot would now be your responsibility. Only an idiot would listen to the person at the front desk and have the person at the gate do a final check, instead of themselves." Yes, she called us, the customers, idiots to our face!! We asked for the manager because this woman was now insulting us directly, and that is not okay. The manager calmly explained that we did need to fill out the incident form, but that it was NOT an admission of guilt, and that he would personally check prior records to find if the previous renters were charged for the damage, so that we would not get charged. He was very friendly and reasonable, unlike the lady employee. We filled out the form and went on our way. We still don't know if we will be charged for the prior damage to the vehicle, because it is possible the inspectors missed this tiny ding on the underside of the bumper. Common sense would tell you that it's part of the same prior damage found (and documented) on the driver's side door, but it seems that Hertz just wants to charge as many people as possible for the same incident, so they can make more money. My advice to anyone using Big Island Hertz is to only do business with them during the daytime, as their lot is VERY dim at night and impossible to adequately document damage in this lighting, and then take video documentation of the state of the vehicle prior to leaving the lot, as extra documentation of all prior damage.
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TSUBASA M. review for Hertz - KONA KEAHOLE AP
TSUBASA M. on BirdEye

6 years ago

03/22/2016, 12:55 PM
everything was great
CAMERON H. review for Hertz - KONA KEAHOLE AP
CAMERON H. on BirdEye

6 years ago

03/08/2016, 12:09 PM
I was able to easily modify my existing reservation to suit my needs. The local staff was friendly and accomodating.
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WALTER G. review for Hertz - KONA KEAHOLE AP
WALTER G. on BirdEye

6 years ago

02/01/2016, 19:23 PM
The car was ready when I arrived and the reception was prepared to check me in when I returned. Very impressive.
JAMES B. review for Hertz - KONA KEAHOLE AP
JAMES B. on BirdEye

6 years ago

01/29/2016, 14:30 PM
Car was ready at the time requested. Exit from the facility was handled quickly. Return inspection of the car took about 1 minute, but the wait for the shuttle was exactly 10 minutes. Shuttle timing was the only disappointment
KYLLIE S. review for Hertz - KONA KEAHOLE AP
KYLLIE S. on BirdEye

6 years ago

01/27/2016, 15:48 PM
Bus drivers were nice.
COLAN M. review for Hertz - KONA KEAHOLE AP
COLAN M. on BirdEye

6 years ago

01/27/2016, 14:20 PM
Very good thank you
YURI B. review for Hertz - KONA KEAHOLE AP
YURI B. on BirdEye

6 years ago

01/26/2016, 14:40 PM
Friendly and efficient.
CARI A. review for Hertz - KONA KEAHOLE AP
CARI A. on BirdEye

6 years ago

01/25/2016, 21:00 PM
Shuttle drivers were so helpful getting bags on/off and pick up and drop off was super easy!
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