Hertz Car Rental

Emma P 

on BBB

3 years ago

The battery died 3 times during the week that I had my Hertz rental. When I called after the first incident the customer service representative hung up on me. I will absolutely never rent from Hertz again. 

Robert B 

on BBB

3 years ago

I recently rented a Chevrolet Malibu from September 08, 2022 through September 29, 2022.Hertz/Dollar Rental location was ************************************ in *********, ******. I was very pleased with my experience at this location.Rental agent ***** waited on me and was thoroughly professional and very personable.What a breath of fresh air. I was impressed.It is absolutely wonderful to receive this kind of attention and service in the present business climate. Obviously I had a choice when making my selection for a renta... read more

Damon S 

on BBB

3 years ago

I rented a car from Dollar/Hertz (which I didn't know at the time that Hertz owned Dollar) in June at LaGuardia airport. Which really isn't at the airport even though they say that it is at the airport. First lie. Picked up the car no issues. Returned the car five days later and they charged me $1,041 for five day rental. Not even close to the agreed upon amount. I noticed this several days later as I was traveling on business. Called Dollar/Hertz and complained. I guess they just figured they would try and see what they can... read more

Danielle R 

on BBB

3 years ago

Worst place ever!!! I returned a car and they said it was returned as taken. Then weeks later I got an email claiming I had smoked in it I did not. Now they are trying to charge me 400$ 

Kathryn P. 

on BBB

3 years ago

I rented the car with 7/8 tank and agreed to have them fill to 7/8 tank when returned. Don't EVER let them fill up when returning!! It's a total scam! I drove 111 miles, shown on my receipt, and I was charged $52.10 in gas, then they charged tax on top of that. I emailed customer service and explained everything. I expected a few questions before they could make any decision. I received a template email explaining to me that although this is not the outcome I expected, they will not be issuing any credit. I have the paperwor... read more

Norma Z 

on BBB

3 years ago

If I could zero stars I would. I had a horrible experience with this company in Florida never again. I had to return three cars something was wrong with all three. Then they over charged me.<br /> 

Jeffrey M 

on BBB

3 years ago

I rented a vehicle from Hertz at the airport where I live . While I was renting the car I decided to extend the rental online which I had problems with so I tried to do it over the phone and I didnt feel comfortable with that after hertz tried over charge me on the rental when I paid for the extra days through my capital one credit card not debit . That transaction Made me suspicious of illegal activity or fraud and capital one sent me a message alert of the attempts and told me to contact hertz. Before I could finish I cont... read more

Alphonzo H 

on BBB

3 years ago

Hertz operates like a bankrupt company. They tried to charge me for a car reservation when they didn't have the car available after I booked online. When I called the customer service number I spoke to Lynn a rude hertz employee who refused to get me a supervisor. Lynn also argued with me stating she didn't believe there was a charge because they don't charge until the car is picked up, just lies! I'm staring at the charge on my Amex account!<br /> 

edward h 

on BBB

3 years ago

the most corrupt, outrageous, unprofessional organization in the rental car industry and beyond. Their "bait and switch" tactics are illegal, and their NON customer service dept is horrible, almost laughing in your face when customer cannot get issues resolved. I paid 3.5 times my quoted rate because they did not offer the car I was quoted, at their location. And corporate Hertz flat out told be they could not help me, and hung up. A very disgusting group of people, how can they get away with it???????????<br />