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Hertz Car Rental

1.3

About this business

Location details

1225 WY-22, Jackson, WY, 83001, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 10:00 p.m.
Tue7:00 a.m. to 10:00 p.m.
Wed7:00 a.m. to 10:00 p.m.
Thu7:00 a.m. to 10:00 p.m.
Fri7:00 a.m. to 10:00 p.m.
Sat7:00 a.m. to 10:00 p.m.
Sun7:00 a.m. to 10:00 p.m.
1.31,831 reviews
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Marianne M's profile image
Marianne M 
3 years ago

We left and drove towards our 1st destination from *** to the ***** area. As we were riding through heavy rain, we noticed that the tires adherence were not super and we got concerned about what would happen if aquaplaning would kick in. Then still under the very rainy and windy conditions and concerns about the car that was not stable under the water running through the highway , the computer dashboard indicated that one of the tires, we then didnt know which, was deflated at 26/27 explaining that sort of imbalanced perform... read more

John M.'s profile image
John M. 
3 years ago

Hertz charged us $1000.00 more then what our total for the rental was supposed to be. We rented a vehicle through AAA which offered a discount through Hertz. Our total for the rental agreement was $813.93 and they ended up charging our credit card $1894.15. This company is a bunch of crooks. Tried speaking with customer service and get B.S. about they cant do anything and submit a claim and theyll get back to us. This has been going on for almost 2 months now and still dont get any response. 

Heidie M's profile image
Heidie M 
3 years ago

We rented a car from Hertz out of the Atlanta airport for three days, when we tried to extend the rental we couldn’t reach anyone at the Hertz airport franchise and the corporation couldn’t help us. What a joke! We are driving 2 1/2 hours back to the airport to try to extend our rental! How frustrating! I will not be using them again. 

guillian G's profile image
guillian G 
3 years ago

As a person with disabilities I often must make strategic efforts when planning my day. On 11-14-22 I called Hertz Rental on 7230 Youree drive Shreveport La 71105 and spoke to Micah the assistant manager. Not only was she clearly rude and dismissive, she hung up the phone and refused to answer upon multiple call backs. I then had to go to the location with out my oxygen. Even though she saw me park in the handicap spot directly in front of the door and she was told by me explicitly that what she had just done was a great inc... read more

Chaqueta W's profile image
Chaqueta W 
3 years ago

I had a rental through Hertz picked it up at the Hendersonville TN location and returned it when it was due at the same location. Hertz has been charging my card everyday as if I still have the rental. Come to find out the location is now permanently closed. Customer service has been terrible they all give you conflicting information say they will do one thing and don’t then I get another $100 charge. Management transferred me to roadside assistance and roadside assistance say they can’t help. The keys are in the lock box I ... read more

Betsy B's profile image
Betsy B 
3 years ago

Hertz charged us for a smoking fee of $450. Neither my husband or I smoke, have ever smoked, or were around anyone who smokes. No one else rode in the car other than the Hertz employees who took the car after we turned it in. The car did not smell and we checked out with an employee at the ****** airport. When we got home we noticed that there were extra charges on our credit card. We called the customer service number and were told that we had to talk directly to ****** to get the charges taken off, or go through the custom... read more

Gary R's profile image
Gary R 
3 years ago

Rented from Hertz in Denver. First vehicle had the check engine light come on before we left the lot. They had us take it to maintenance dept. second vehicle had the oil light come on 4 days into a six day vacation. Oil measured below minimum level. Do we call hertz and waste a day of vacation or put oil in the vehicle. Purchased a quart at a ridiculous price and got the vehicle back to denver(2hrs) without incident. Asked the attendant in Denver about refund for the oil. Told to file claim for refund which we did with pix o... read more

Anna S's profile image
Anna S 
3 years ago

Tire blew out. Hertz told us there was no spare associated with the car. Roadside assistance told us a tow was coming and 3 times it was canceled!!! They never called us and when we called back they insisted they had come and we were not there!!! They left 2 women at night in Albuquerque in a parking lot and never showed up!!! The stars are for Kevin who is an amazing employee at the ABQ location 

Janet G's profile image
Janet G 
3 years ago

This is the third and final time I have rented from Hertz at the Phoenix airport. The first time I waited 2 1/2 hours in the garage for a car because they overbooked. The second time was May 105° and I waited in the garage for 3 1/2 hours as a Goldmember . Right now as we speak I’m standing in line because the Goldmember counter isn’t open and you can check in down there and there are 35 people in front of us and two people behind the desk don’t waste your time find any other rental car company when coming to Phoenix sky Har... read more

Frequently asked questions about Hertz Car Rental

How is Hertz Car Rental rated?

Hertz Car Rental has a 1.3 star rating with 1,831 reviews. 

When is Hertz Car Rental open?

Hertz Car Rental is closed now. It will open at 7:00 a.m. 

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