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Heritage Hearing Aid Center
- Hearing Aid Providers
- Elkins, WV
About this business
This company offers hearing aids and assistive devices.
Location details
1105 Harrison Ave, Elkins, WV, 26241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This organization values only profit and is not concerned re safety. In *****, *****, one of the least vaccinated *********************, the receptionist does not wear a mask. When I called to report this concern three weeks ago, I was told a supervisor would call me back. No one ever called back. Hearing aid providers serve primarily elderly patients, many of whom are immunocompromised. It is inexcusable during this pandemic that the staff at HearLife does not value their patients.
I bought a sets from them also paid in full. Unexpectedly, when I ask for their Tax ID on my insurance behalf. They are not willing to give. This was in November 2021. as of today, I'm still waiting for their reply. I'm a senior I wish someone could help to resolve this huge problem of mine. So I can get a partial of my payments back from my insurance company. Have a bit of a heart will you "HearingLife" please!
Business response:
HearingLife offices are not allowed to give out that information to patients. HearingLife's insurance department has reached out to help her with the information she requires.
I will never use this company again. I had seen them once in the ******, ** office and was very pleased. Then I had another appointment, which I had to cancel due to illness. When I have any type of coughing or other things going on, no temperature, I will not go anywhere to spread germs especially with all the Covid running rapid. Anyway, Their customer service people kept calling me to make an appointment again. This time it was pure harassment. If I did not answer the phone, they would hang up and immediately call again. ... read more
Business response:
We are sorry for the inconvenience of the calls. We will let the manager of the Patient Support Center know that calls are not welcome anymore. If the patient needs any assistance, she will reach out to HearingLife location directly or the office will call her directly.
Took my husband to Hearing Life in ***********, ** yesterday to have a tube replaced in his hearing aid (which we bought from AccuQest Hearing Center). Found out the business is now called Hearing Life and our specialist Chance Black was replaced with *******************, The customer service was horrible. We waited 25 minutes in the reception area. The receptionist wanted to replace the tube but said she could not find the right size. ******************* changed the tube, which was the wrong size, which we told him. He said... read more
I visited the Niles,** site. I am very perturbed with the service I received at this branch. They are unprofessional. I wont return. I do not recommend this business.
Business response:
HearingLife did not have any association with this patient until said patient made an appointment through the HearingLife Patient Support Center. The patient needed to have a job application signed by an Audiologist regarding their hearing. The patient became upset when they found out there was no Audiologist in the clinic, only a Hearing Instrument Specialist. Only an Audiologist could sign her paperwork. The clinic offered to schedule an appointment at a near-by HearingLife clinic with an Audiologist on site. The patient r... read more
The worst and highly nepotistic organization. Corporate office is the most corrupt, unprofessional and lack auditory compliance. All higher *** enjoy grand slam corporate parties collecting high paychecks and not appreciating the actual people working. Bosses have intimate affairs with staff and the lists go on. Typical white supremacist culture promoting only themselves and eating up hard working staffs credit to look good. No ethical and moral standards. Managers are completely brain dead working from home and just collect... read more
Business response:
We take claims such as this very seriously and have tried to research this claim to provide an accurate response. We do have a customer record under this name, although there is no office affiliation and very little other information attached to that record (only an address with no phone or email address). This record was created in 2016 during a Demant file import (possibly a purchased lead).We have determined that his person is not an employee or an ex-employee. We have also determined that his person is not nor has not be... read more
Have been a Advada/Hearing Life customer for 7 yrs--everything prior to the last month, for the most part, went fairly well. I was due for an upgrade in hearing aides after 3 yrs--I had my annual hearing test & he Audiologist then programmed new demo ones to my specifications--they were quite a bit better than the 3 yr old model I had prior--was told I had to sign a release before my "buy" date of 9/20/21---never rec'd any paperwork--Called receptionist & asked where my paperwork was?--told that I couldn't get hearing aides ... read more
This company is as crooked as they come. DO NOT USE They take your money file for insurance and then keep both. They do not support the products they sell and they have closed an office in Bluffton and offer no support. The corporate office does not answer the phone and they have no customer service. STAY AWAY.
Took my hearing aid (Oticom) in for repair on June 17 2021. Never saw an audiologist, receptionist took my hearing aid after I explained my issue. I was told they would have to ship my hearing aid to the manufacture (Oticom) and it would take a week for repair. After two weeks I called and left a voice message requesting a call back. Never got a return call, I continued to call and after four weeks I got a call telling me the repair was completed and I could pick up my hearing aid. The next day the same issue started! I deci... read more
Business response:
Hello, thank you for this valuable feedback. We conducted an internal investigation and found your claim to be absolutely true. Our ************ Coordinator accidentally got confused with another patient and dropped the ball. She has since apologized for her error and accepted full responsibility.However, there is no excuse for what happened, and even with our apology we understand that its too late now.We take patient complaints very seriously because our goal is always to help more people hear better through education and ... read more
Frequently asked questions about Heritage Hearing Aid Center
How is Heritage Hearing Aid Center rated?
Heritage Hearing Aid Center has a 3.2 star rating with 64 reviews.
When is Heritage Hearing Aid Center open?
Heritage Hearing Aid Center is closed now. It will open tomorrow at 8:30 a.m.
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