This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hentkowski, Inc.
- Heating & Air Conditioning/HVAC
- Wilmington, DE
About this business
Specialties: Count on us when your HVAC fails Picture this - it's the middle of a cold winter night when your heater stops working. You think that you'll need to wait until at least the morning to get it fixed, but then you remember Hentkowski Inc. We're available when you need us the most, offering flexible hours and emergency appointments. No matter what's wrong with your HVAC, we'll be there in no time to get it working. Established in 1968. Started on January 1, 1968 by John W. Hentkowski. Now owned by his wife Marilyn S... read more
Location details
3420 Old Capitol Trl, Wilmington, DE, 19808, United States
Get directions
Hentkowski i put system in 5 years ago. I had no heat this year and when I called it was 2 weeks before a technician could come out. He finally came out. Was here for 5 minutes. Said it was a bad transformer. Said that he would be back later on that evening or first thing in the morning at their latest.. never heard back. Had put four phone calls in is still no one has called me back. I keep getting told that I Kim needs to handle it. I've been without heat for a month now with two sick children from a genetic disease also, ... read more
Business response:
This system was installed for the property owner in 2013, we have no record of any service since the installation of the system. Ms. Stout called our office on October 17th because she had no heat. We tentatively scheduled the call for October 23rd, but since she is not the owner we needed the owners name and billing address. On October 21st we called her again to get the billing info and confirm the appointment. On October 23rd we went to the home and diagnosed the problem and we were still not given the billing info, she t... read more
Recently I used Henkowski' Team on a recurring problem, not fixed by another firm. Hentkowski got everything running. They were good to their word and their prices are reasonable. I am a person who does not like excuses. Hentkowski gives good results not poor excuses. I will use Hentkowski on all future work.
Business response:
Kevin, Thank you for your review. We look forward to serving your heating & cooling needs in the future.
Had AC Compressor replaced in Sep., in June, turned on AC for 1st time since repair...nope! They came out, had to add Freon, verified no leaks, but charged me $284 to do it. If there aren't any leaks (verified by their tech) then the only answer is they did not fill unit correctly after replacement. This should have been done no charge. Apparently a few hundred dollars are more important than standing behind their work and good customer service.
Charley M. has been our maintenance and service person for the past two years and has been extremely helpful and informative in keeping our furnace and hot water heater. He is pleasant, very knowledgeable, on time and tidy in all his work. He easily exceeds our expectations and deserves a 5/5 rating.
Orlando ******** is a definite asset to your family owned business. Not only personable, but he really knows his way around a new Carrier furnace/AC system. Orlando was professionally neat always using floor tarps and shoe covers....he left no mess. He was also willing to answer all of my many questions. I have no reservations about recommending Orlando.
Business response:
Mr. ****, Thank you for taking the time to review our company. We are happy that Orlando provided you with great service and was able to answer all of your questions. We look forward to providing you great service for years to come.
We just had natural gas lines installed in our neighborhood. We chose Hentkowski, Inc. to bring the lines into our home and convert our propane hot water heater to natural gas. Then we had them install a Carrier Infinity furnace and central air conditioner. This replaced a heat pump we had been using for years. John Hentkowski was an extreme professional and provided a detailed estimate. He even gave me his personal cell phone number to contact him directly with any questions. Once the contract was signed on Thursday, John a... read more
Business response:
Mr. P*****, Thanks for your review. Sounds like we hit all the marks on your new installation! We look forward to taking care of your heating & cooling needs for years to come.
Outstanding company with fast service and top notch techs. Have always completed my projects very fast with the highest quality equipment. Would not hesitate to refer to anyone!!
Business response:
Mr. Berry, Thank you for your review. Glad we have been able to provide you quick, quality service with Super Techs!
Bill S. Installed a water heater which was delivered timely. We appreciated the neat and professional manner the installation was completed and the old water heater was removed. We have dealt with Hentkowski Inc. For more than 40 years and have never been disappointed. We highly recommend them.
Business response:
Fran, Thanks for the review. Bill and the rest of the team look forward to taking care of your heating and cooling needs for another 40 years!
John E and Orlando installed a ductless air conditioning unit in the sunroom. It was a quick and efficient installation. The workers were polite and explained everything they were doing. The unit is perfect for the room and it has been a pleasure to work with Hentkowski, Inc.
Business response:
Ellen, Thank you so much for taking the time to review us. Ductless systems are a great way to heat and cool sunrooms. Happy to hear that John and Orlando providing you with great service. We look forward to helping you in the future.
Frequently asked questions about Hentkowski, Inc.
How is Hentkowski, Inc. rated?
Hentkowski, Inc. has a 4.7 star rating with 152 reviews.
When is Hentkowski, Inc. open?
Hentkowski, Inc. is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com