Hendrickson Enterprise Inc

Kourtney R 

on BBB

6 years ago

I ordered five 24” boxes and it didn’t say anywhere on the product page that that was the inside measurement. When you buy shipping boxes, you need exactly the size you order, or else you’ll be charged more which is exactly my case. They offer refunds but only if you pay for return shipping which is like $15-20 or more.....the package I got was no joke 5x5 feet for no apparent reason. And it was open when I received it. I’m not paying that much in shipping to get a refund about the same as the amount I would be paying to ret... read more

Brian F 

on BBB

6 years ago

It is U-Haul's policy to give priority to reservations for one-way trips over in-town moves. I reserved a 26' foot truck 3 weeks prior to the date I needed it for an in-town. U-Haul called me several days prior to tell me that they rented the truck to someone for a one-way trip out of state. U-Haul is great at taking reservations, just not keeping them. If you are relying on having a moving truck on a particular day, do not rent from U-Haul. This company will never get any of my business ever again and I will continue warnin... read more

Domingo R. 

on BBB

6 years ago

Worst customer experience ever. I went to return stuff I bought and didn't use and the cashier "accidentally" gave me store credit instead of a refund, and guess what? As soon as that's done, there is no way to reverse that! None! If there is a something I hate in this life is to be forces to buy stuff I don't need. Hate it. They will NEVER see a dime of my money ever. Enjoy my hard-earned money U-Haul. 

sue t 

on BBB

6 years ago

I reserved a covered trailer and had to go out of my way to pick up the one with the doors that open in back vs the roll up door. I went to the Waterford Twp, MI location on Elizabeth Lake Road and the trailer was gone. The man trying to hook up a roll up style acted like I did not know what I was talking about when I told him about the door issue. Said there are no trailers with doors that open outwards. When asked to talk to the manager he would not come in the building at first and called the employees to see what my comp... read more

Cynthia J 

on BBB

6 years ago

Wow, I can't believe U-Haul is not taking action to correct their deteriorating corporate image with customers. I have used U-Haul truck rentals for over 20 years and never received such bad service as with this latest truck rental from Location: 9890 Central Ave NE, Blaine, 55434, MN. I reserved a 26 foot truck for Oct 27 and moved from a senior center (disabled spouse and diabetic) to a different senior center. The loading took longer than expected due to unforeseen circumstances, and we had the truck from 9 AM to 3 PM. I ... read more

N.G. 

on BBB

6 years ago

I rented a 10 × 10 indoor storage unit at the Indian school rd Phoenix facility from 8/8 to 10/8. On my move out date, I was alerted during inspection that one of my jars was on the roof. That's when we noticed the wired roof had seemingly been cut or rolled up. A day later, I noticed I was missing things like my bike, my suitbag (with 3 suits/ dresshirts/dressshoes/ socks/ties), my bag of shoes). When I initially just noticed my bike missing, I was cool. Seeing as how uhaul quickly sent survey inquiring about my experience,... read more

LaQuesha P 

on BBB

6 years ago

***Full Disclaimer - This complaint is full of grammatical errors*** During hurricane Michael my family lost everything except for one bedroom and a storage closet - we needed a small truck ( a ten footer). We made a reservation the night before after calling places that didn’t have one available and finally found one at this location. We were told that they would extend the hours being we are crossing statelines and that he understood there is a curfew in tact. When we arrived at the U-haul location we were told that they w... read more

Tamia M. 

on BBB

6 years ago

I have been having issues on and off for the last two years with communicating with the mendenhall tn u haul and also with the website. i have my storage for almost 4 years and i paid for the first year in advance. I have ran in to money issue and can no longer do this but i can never get a call back from the manager since 2017 when i first start having issues. I no longer live in the Memphis area and i know live Illinois and i can only make payments online. however all the time the website is down and now they are trying to... read more

EC 

on BBB

6 years ago

My wife and I reserved a UHaul to be picked up on Saturday, October 6th 20183 I rented a 26' moving truck, 6 dozen furniture pads, and a dolly for a local move. In addition to the truck, at the time of the rental I hired movers through movinghelp.com The truck had to be picked up at a location 45 minutes from my house, and quite early in the morning. On the day of my move, my movers were significantly late. The movers worked hard and did a great job, but the lateness meant that I couldn't return the truck until several hours... read more