Holly on Insider Pages 2 months ago
11/25/2022, 10:06 AM
Hit or Miss
I have visited the Richfield (Edina) location a few times. The first two times, I had great experiences. Helpful girls. Yesterday, not so much. I went with a couple of my girlfriends and we tried on clothes for about an hour. I'm not in town very often, so I wanted to make it worth my trip. The girl who was in charge of the dressing rooms was nice at first but then became rude when she had to put the items that didn't work out for us back. That's your job, lady! We overheard her co-worker ask her, "what's that look on your face for?" The rude girl looks over at us and answers her co-worker, "...it's not towards you.." After that, I put all of my unwanted items away myself. She made me feel guilty for trying things on. We go to check out and when we get up front, the cashier says the system is down and we can't pay for the items we just shopped for an hour for. Now, wouldn't you warn customers when they walk in? They told us we could put our items on hold for ONE day (Like it's our fault the system is down..) All of the girls behind me got pissed and left. We put ours on hold, since we don't live close by and don't get to come often, and the system was back up an hour or two later. No apology when we had to drive back. Not surprised. I love Heartbreaker and their prices (shirts as low as 5 bucks) and selection but I think I will try a different location next time.