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Hawaiiana Management Company, Ltd.

1.8

About this business

In business since 1964, Hawaiiana is the largest association management company in Hawaii, with over 750 properties under contract, representing over 120,000 units state-wide. 

Location details

711 Kapiolani Blvd #700, Honolulu, HI, 96813, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.8211 reviews
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Lisa N's profile image
Lisa N 
3 weeks ago

This management company did not give enough time for home owners to pay the road maintenance bill.they sent it out in December 17th post marked , during the Christmas holiday and I did not receive it until December 21st in the mail. I do not think 9 days is sufficient enough for folks in ********* ****** to come up with the money and get it sent in on time. Now there is a 10% late fees to the total. People in ********* ****** are poor. There are no jobs here and by the time your get back from work the post office is closed s... read more

Business response:

Thank you for your message. It gives us the opportunity to explain our role as the Associations Managing Agent. Hawaiiana manages the business and records of the Association. We are neither a Site Management Company nor a Property Management Company. This means that we take information from homeowners and provide it to the Board. The Board is comprised of volunteer owners who are elected by the owners collectively within the Association. Our main role is to collect payments as directed and approved by your Board according to... read more

S. B.'s profile image
S. B. 
a month ago

Hawaiiana Management Company***** is intentionally interfering with our election and telling board members what to do because the board members are incompetent. I asked the *** to inform *********** that I wanted the two boxes of my backyard property or to minimize it to a tiny box. The next I knew, I was getting a $1,600.00 fee/bill for attorney expenses without first informing me. *** does what it wants and tells the incompetent board members that this is what they should do. It charges me without first informing me of the... read more

Business response:

Thank you for your message. It gives us the opportunity to explain our role as the Associations Managing Agent. It is clear that your complaint is related to a disagreement with the Association's rules and legal requirements and not related to the contracted services we provide to your ownership and Board. Hawaiiana is contracted to keep business records of the Association and has no decision making authority related to your Association or complaint. We are neither a Site Management Company nor a Property Management Company.... read more

Kevin A's profile image
Kevin A 
4 months ago

Hawaiiana Managment Company is intentionally interfering with our ********* elections, and unduly influencing our members, with criminal intent to setup puppet Associations cross Hawaii in order to control Associations and for the purpose of ensuring Hawaiiana's dominance as the leading property management service in ******. 

Saori A's profile image
Saori A 
4 months ago

Hawaiiana Managment Company is intentionally interfering with our ********* elections, and unduly influencing our members, with criminal intent to setup puppet Associations cross Hawaii in order to control Associations and for the purpose of ensuring Hawaiiana's dominance as the leading property management service in ******. 

Karen B's profile image
Karen B 
8 months ago

The *** increased my dues and apparently my auto payment didn't reflect that. I spoke to someone at the office and requested that they forgive my late fee. She said that she would let the person who manages this know and they would be back in touch. They Never responded to my request until today when they sent me a letter increasing my late fee from ***** to ******. They have terrible communication skills and actually don't even care about the members. I am beyond frustrated. I could have paid originally but was told to wait... read more

Business response:

<p>Aloha,</p><p>I would like to help resolve your issue. Maintenance fees are set by your Association and timely collection of all fees are vital to insure uninterrupted maintenance of your community and services. Fees are budgeted annually, approved by the Board and typically should increase each year. Invoice statements or coupons are sent to each owner. Hawaiiana simply assesses the approved charges to each owner and collects as directed by the requirements of your Association documents. Hawaiiana is not authorized to wai... read more

Fiona B's profile image
Fiona B 
3 years ago

My AOAO has been managed by Hawaiiana Management. Company for about 5 years. Our Management Agent is very difficult to deal with. It is impossible to get straight answers from her about any question or concern. Any answer must go through the Board or the attorneys representing our AOAO before a response is generated,. Our board contracted with the for about $2500/month. However, according to our financial statement we are paying them about/ $6,000 various other things including a payroll manager, and administrative fees and ... read more

T-Mobile Customer's profile image
T-Mobile Customer 
3 years ago

I have owned and lived in the condo unit managed by Hawaiian Management, and as a good resident, I have reported problems that I witnessed via e-mail. E-mail never gets replies back so I called and left a voice mail. He (initial GW) called me back to yell at me to say that I am causing a lot of problems!!! The problem was about a leak from above unit to below unit. I don't even live in the unit that is having this problem; I was just reporting on their behalf. I am not sure who I can file an official complaint to, but I am j... read more

Stephen B.'s profile image
Stephen B. 
3 years ago

Hawaiiana Management is supposed to provide maintenance services for Kahiku at Mehana in Kapolei; however, they rarely perform services out side of collecting monthly charges that range upwards of $400 per household. It takes an average of 6 months from report time to get a lightbulb replaced along a sidewalk or walkway, despite safety concerns. I also reported a drainage issue by unit, in which ponding would occur when there hadn’t been rain for weeks. The representatives would give one excuse after another for why services... read more

Stephen B.'s profile image
Stephen B. 
3 years ago

Each household in Kahiku Mehana subdivision of Kapolei pay $400 a month to Hawaiiana Management for maintenance fees and services. However, services are neither provided to satisfactory standards, nor in a timely manner. It takes 6 months + to get a lightbulb on the walkway replaced, and representatives do not respond to emails or phone calls. Furthermore, I emailed a concern about improper drainage near my unit after noticing ponding for 2 years, and I got various responses as to why the association could not do anything to... read more

Frequently asked questions about Hawaiiana Management Company, Ltd.

How is Hawaiiana Management Company, Ltd. rated?

Hawaiiana Management Company, Ltd. has a 1.8 star rating with 211 reviews. 

When is Hawaiiana Management Company, Ltd. open?

Hawaiiana Management Company, Ltd. is closed now. It will open on Monday at 8:00 a.m. 

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