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Hard Rock Cafe
- American
- Seattle, WA
About this business
Located in the heart of downtown Seattle, the Hard Rock Cafe Seattle strikes the perfect balance in a city that boasts one of the most diverse and influential music scenes in the world, a city where Jimi Hendrix performed his first headlining gig, where upscale coffee was perfected, and where countless visitors flock each year to see the sights. Designated a LEED certified building, our Hard Rock Cafe mixes in as much of authentic Seattle as possible, from the existing timbers of our Pike Street building to our city-specific... read more
Location details
116 Pike St, Seattle, WA, 98101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been to many Hard Rock locations, but this was the first that I ever left without ordering. Mind you that I would have liked to, but the service was so bad that after 15-minutes of waiting, I would have expected a tip rebate if I waited any longer for for the waiter to even acknowledge that I had been seated !!
Business response:
We are very sorry to hear about the experience you described. We would appreciate the opportunity to follow up with you further in determining what we may be able to do to resolve this matter with you. You can reach the general manager directly at: seattle.gm@hardrock.com
Sat up on the roof top bar yesterday, the weather was great. The food was delicious. And our waitress was absolutely spot on. She worked the whole roof herself and got her own food orders. I will be back. Lots of great stuff from all my music heroes!
Had lunch on the roof top with a fantastic view on a beautiful sunny day . Chylynn was the waitress, she provided Excellent Excellent customer service. Chylynn already had another Pepsi coming for me before I got to ask her for another re-fill , she read my mind 😊Food was delicious and Chylynn handled all the orders herself. She needs a raise , definitely keep her around. Great atmosphere in the whole restaurant . I will for sure come back again in the future.
Business response:
Thanks you for the awesome review! We'll make sure to let Chylynn and the rest of the team know how much you enjoyed her! Can't wait to have you back!
Food was cold. My little ones Fishsticks were so over cooked they could not even eat them. Staff was unfriendly acted like we were bugging them when ever we asked for anything. never check on us for refills or anything. Was looking forward to eating at the Seattle location. We loved the one is Vegas. Will not be returning.
Business response:
Thank you for taking the time to communicate your experience Justine. I am sorry the service you've described has been so disappointing. We would appreciate the opportunity to follow up with you further in determining what we may be able to do to resolve this matter with you. You can reach the general manager directly at: seattle.gm@hardrock.com
The service was horrible. It took 15 minutes take an order for drinks, however 7 minutes.... low and behold our drinks came. Took our food order at 1930 and at 2030..... it came out..... cold! Worst Hard Rock experience ever and I've been to quite a few. Because of the cold food, they did give us 50% off. That was cool of them. I hope they were just having a bad night.... because it does happen. Don't plan on going back anytime soon though.
Business response:
Thank you for taking the time to communicate your experience. I am sorry the service you've described has been so disappointing. We would appreciate the opportunity to follow up with you further in determining what we may be able to do to resolve this matter with you. You can reach the general manager directly at: seattle.gm@hardrock.com
Was a great experience once again at another Hard Rock. Thank you
Service was bad. We felt ignored by the server even though it wasn't busy. Food mediocre. The chicken sandwich was supposed to have mustard on it but we didn't taste it.
Business response:
Thank you for taking the time to communicate your experience. I am sorry the service you've described has been so disappointing. We would appreciate the opportunity to follow up with you further in determining what we may be able to do to resolve this matter with you. You can reach the general manager directly at: seattle.gm@hardrock.com
Looks Dingy, not great service and they kept my credit card...lots of tourists there so felt unsafe �
Hard rock was a blast,,good food and great music,,well kept secret...
Business response:
Thanks for taking the time to review us Lavon!
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 3.9 star rating with 3,693 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is closed now. It will open at 9:00 a.m.
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