Happier Living - West Hollywood

Michelle D. 

on Birdeye

2 years ago

BEWARE, THIS PLACE PRACTICES PREDATORY BEHAVIOR, AND TOOK ADVANTAGE OF OUR AUTISTIC ADULT CHILD, CONTINUING AND REFUSING TO BE ACCOUNTABLE FOR OVERCHARGING US AS WELL AS CONTINUING TO USE OUR AMEX. 

James B. 

on Birdeye

2 years ago

I have to agree with the comments above. This has been one of the poorest, saddest experiences I have dealt with in terms of seeking mental health therapy. To be told you are approved, then after several sessions be told you were out of pocket, is horrible to be blindsided with. Especially as I had actually found a therapist who I had a good rapport with. The coldness of Hardloop (payment organization used by Happier Living) literally floored me with how callous and unfeeling their communications were. No working with me on... read more

Lewanda C. 

on Birdeye

2 years ago

Len Umayam works for Happier Living and is not an honest human being. I scheduled an appointment with happier living thinking. I was scheduling it with a doctor to assist with a cold that was lingering. I was on the call with Len for no more than 10 minutes. I emded the call once I learned he was a mental health worker. Len documented that the zoom call lasted 40 minutes. This is a complete lie. I was appalled when they told me this .I have been emailing and emailing and emailing with happier living and I have not received ... read more

Armie N. 

on Birdeye

2 years ago

Happier Living is literally SCAM! They asked for my credit card info to schedule an appointment with a doctor, and they never sent me the ZOOM link to join the meeting. I called several times asking for the link, even 24 hrs before my appointment and NO ONE was able to assist. they put me on hold and they always end up disconnecting my calls. I sent emails and it seems like a machine/computer responds. This is VERT FRUSTRATING, because now I will have to pay for the "not showing" fee and it was NOT my fault. Please refra... read more

Monet C. 

on Birdeye

2 years ago

I called and confirmed that the listed rate on their website would be covered by insurance. Subsequently, I found that their Booking Specialized lied, and they charged me over $200 for a 30-minute call that had no value. They also tried to charge my card multiple times as I disputed the charge. They don't take responsibility for false representation. The Leadership Team consisting of Dr. Thomas Rankin, PHD and Lawrence Genen, MD, MBA are virtually invisible or showing 1 star online. Dr. Thomas Rankin, PHD passed the bar s... read more

Joe H. 

on Birdeye

2 years ago

I can agree with these reviews. Happier Living has terrible customer service. And they'll just charge you randomly for a missed appointment NINE MONTHS LATER. One morning, I woke up to a $115 charge. When I questioned it, they said it was justified per my contract since, according to them, I wasn't initially charged for the session. When I showed them the receipt for the appointment, they stopped responding to my emails. Sorely disappointing.  

Reagan S. 

on Birdeye

2 years ago

Please go to ANY other psychiatric provider for your own sake!!!!!! I'm so mad at myself for not looking this place up and reading reviews before I signed up and made an appointment. My story is the same as everyone else who's missed an appointment - had an emergency, they wouldn't accept documentation, they wouldn't charge my insurance and I was billed $500 for missing an appointment with a mediocre nurse practitioner. So basically the cancellation fee for a 40-minute appointment is $500. This place has awful reviews everyw... read more

Jessica R. 

on Birdeye

2 years ago

This company is a predatory company who scams you out of ridiculous amounts of money. My husband had to go to a funeral for family friend across the country and they had zero mercy for his canceled appointment. We did it 22 hours in advance instead of 24. They charged us $457!!!! I disputed it with credit card company and they helped but they just kept on charging me over and over again. I was then charged 2 times and they basically told me to eff off. I emailed them insistently and they finally gave me back a credit for the... read more

Sukhdeep H. 

on Birdeye

2 years ago

Do not go to Happier Living! They are a SCAM! They will continue to bill you for no reason. They dont answer the phone and do not help with billing issues. I have paid them already hundreds of dollars and they keep asking for more. Its a pill mill and they want you to continue to pay them so they can refill your prescription.