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Hamel Mill Lofts
- Apartments
- Haverhill, MA
About this business
Location details
40 Locke St, Haverhill, MA, 01830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter The complex is clean and well maintained. It’s great that all the elevators are running again. The front desk staff is always kind and helpful.
Business response:
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!
Verified Renter The staff here are amazing, from the leasing office to the front desk. They always put residents first and make the community feel welcoming
Business response:
Hi, thank you so much for providing us with feedback on your experience here! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Verified Renter The residents and staff are so nice and friendly. The staff is always helpful and friendly. The maintenance is always kept up. No complaints ever go ignored.
Business response:
Hi, thank you so much for providing us with your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Verified Renter Everyone is very kind and the staff is great. The reason I took off one star is because maintenance does not respond quickly. We put in a request nearly a week ago, spoke to the front desk about it, and even still no one has come.
Business response:
Hi, thank you for the kind words about our team! We're very sorry to hear about the delay with your maintenance request, and we'll be reaching out directly to follow up. Your feedback is important to us, and we appreciate the opportunity to make things right. Kind Regards, The 909 Team
Verified Renter Living here has been a wonderful experience. The building is always clean, safe, and well-maintained. The apartments are comfortable and everything works as it should. The staff is exceptionally friendly, professional, and always willing to help, which makes the whole place feel welcoming. I highly recommend this community to anyone looking for a great place to live.
Business response:
Hi, thank you so much for providing us with feedback on your experience here! We really appreciate your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Renter So far, so good. However, I am still waiting for my toilet to be fixed after having maintenance put a temporary part 6 days ago. Additionally, my microwave turns on but fails to heat any food. I have already submitted two requests about this, but I have received no updates.
Business response:
Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will follow up with our team and use your comments to refine our efforts to ensure this issue does not happen again.
Verified Renter An elevator has been out of service for multiple months. Multiple maintenance requests for our unit have been acknowledged but not corrected despite the repairs being simple (e.g., replacing damaged blinds). Maintenance cut a hole in the wall of our unit multiple weeks ago to correct a HVAC issue in another unit and have made no attempt to patch the hole.
Business response:
Hi Alexander, thank you for sharing your feedback. We’re sorry to hear about your experience and would love the opportunity to speak with you directly to help make things right. Please feel free to give us a call at your convenience at 202-863-1111.
Verified Renter I really like this building and have been living here for 2 years now. The concierge is amazing - shoutout Tish & Shay. Amazing place for my dog as well.
Verified Renter Solid experience so far. The staff has been super helpful during the leasing and move-in process. The location is superb and is the best value in the Navy Yard by far
Business response:
Hi, thank you so much for providing us with feedback on your experience here! We really appreciate your positive review . We always strive to provide top quality service to every guest, and are pleased to hear that you are enjoying your experience here at 909! Kind Regards, The 909 Team
Frequently asked questions about Hamel Mill Lofts
How is Hamel Mill Lofts rated?
Hamel Mill Lofts has a 4.1 star rating with 191 reviews.
When is Hamel Mill Lofts open?
Hamel Mill Lofts is closed now. It will open tomorrow at 9:00 a.m.
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