Hague Quality Water, International

Jill Southworth 

on Facebook

5 years ago

The unit that Mark Quesenberry installed in my house in Durango, CO, worked perfectly~ it removed all the suphur smell instantly. Now there is something wrong with the system and he WILL NOT repair it. I AM SO FRUSTRATED and disappointed. Can someone please advise me as to how to repair the unit? Mr. Quesenberry said it probably need " new media"... but he won't do that, even though we had to wait for his order of " the media" to come in. Please help me. Jill 

Polly Klee 

on Facebook

5 years ago

We had a Water Max installed in Dec 2016. When it came time for the "yearly servicing" we were chided for not having the authorized dealer replace the salt. (We bought our solar salt at "Agway", because the salt that was put in the treatment tank by the "authorized dealer" left a dirt scum and rocks in the bottom of the unit.) When we finally had the RO system checked by the "authorized dealer", we found the Reverse Osmosis unit was severely contaminated with heterotrophic bacteria, a grey jelly like substance covered one of... read more

Ron Galloway 

on Facebook

6 years ago

I have a Hague Watermax system with reverse osmosis that is only a little over 1 year old. I called today and talked with someone named Rick about asking a couple of technical questions. He told me you don't provide technical assistance and that I had to get that info from my dealer. Why in the heck do you have a phone number for technical support if you don't provide any. I am very disappointed in Hague. I specifically asked him why I couldn't get info if I disageed with the dealer, and he told me that was for me and the de... read more

Karen James Liming 

on Facebook

6 years ago

We had a system installed January 5, 2017, replacing a 20+yr old system that just couldn’t do the job anymore. I insisted on the Hague system because it had an iron bacteria filter, and none of the other companies offered that. Well, I would rather have the old system back, iron bacteria and all! The iron filter requires something called potassium permaganate and we were told to put 8 ounces every 4 weeks, stir and it would do its job. Well, within two months I had more orang... Continue Reading 

Barb Jewell 

on Facebook

6 years ago

In the past, we have been happy with our Hague water softeners and this is our 2nd Hague unit. The recent problem has been a bad smell in the cold water. We called for service and the serviceman came out. He put the softener in bypass to run it through a cycle, made some adjustments to the control panel so that the softener would cycle daily, suggested to use a different salt, to drain the hot water tank, take out some rod in hot water tank because it could cause the water smell, but the hot water didn't smell. He said to ca... read more

Ryan Gill 

on Facebook

6 years ago

Absolutely annoyed with your service. Spoke to a representative and brought my board to your location for testing. It was bad. You couldn’t replace it onsite since your guys were heading to lunch and it had to go through the warehouse “process”. Please start operating on a level where you care about your customers time.