Gurnee Dodge Chrysler Jeep

Hector M 

on BBB

5 years ago

The sales person that sold me the Jeep had no background knowledge about the vehicle. I purchased the vehicle because the dealership agreed to install an OEM remote start, come to find out that because my Jeep didn't have power locks the OEM remote start couldn't be installed and I had to settle with a really crappy remote start. When I took my vehicle in to have the remote start they scratched my dash and left interior parts loose. Overall I wasn't happy with anything the dealership did. 

Michael H 

on BBB

5 years ago

Very disappointed in their sales practices. They will not honor new car pricing listed on their own website. Went in today to purchase a car advertised on their website for $30,704 plus "Tax, Title, Tags and a Doc Fee of $179.81" Their first quote out the door was $45,000! After over an hour of discussion, the best price they offered was still $1800 above the price listed on their own website, so we left. In my opinion, this is very deceptive advertising. 

Briana M 

on BBB

5 years ago

I'd love to leave a glowing review here but I can't. Today is 3 weeks that I've had my preowned vehicle but only in theory. It's been in their shop longer than I've had actual possession of the car. It's still in there and will be until the middle of next week at least. It died on me while driving with no warning and I had a sudden loss of power to everything including my lights on the 8th day of owning it. They've replaced the camshaft sensor and gave it back.I brought it back the next day because my car has intermittent is... read more

Marilyn L 

on BBB

5 years ago

I was Not aware that Jim ********is also the owner of Gurnee Dodge Ram who is doing nothing to make things right ad his other dealer ship, DuPage dodge ram! Which he also is the Owner.My name is Marilyn ******It is so sad to know that I was ripoff by DuPage dodge ram located ad *** **** ***** ****** ******** *******and they commit a fraudulent document for me to sign ,telling me it is a insurance document. how deceitful. I am 69 YEARS old and never have this happen to me. Then police saw the documents and told me yes !the nu... read more

Cindy B 

on BBB

5 years ago

Although we had a tough start with Gurnee Chrysler I am super happy that with the end result. I honestly believe the dealership cares about the customers. We have been treated very well, had all our calls returned and resolved the original issue with the car. I do want to give a shout out to Robbie and Mandy who are two of the most knowledgable, honest, and reliable individuals I have ever had the pleasure of dealing with. Great selection of cars I would use them again in a second! 

Darin M 

on BBB

5 years ago

This is an edit. I had a challenging time with their service department and shared my frustrations here. By doing that the right people saw my concerns and reached out. It turns out my experience was not unique and they were in the middle of some major changes in their service department. They not only went above and beyond with the service I needed (including getting me a loaner so I could test drive a Wrangler for a few days), they really helped me when some out of town visitors had an issue with their van. They turned wha... read more

Roy C. 

on BBB

5 years ago

My auto has been in and out of the service depart continuously since 2/12 with a short in the electrical system. As of today 3/21 my car has been in the service depart. going on 2 weeks. I have asked for a loaner car but they never have available. I have left a number of messages for the service manager with no call back. I have tried to reach the company's operational manager and have been connected to his phone, but no one answers and there isn't any mesaage service attached to the phone. It's my understanding the dealersh... read more

Elizabeth U 

on BBB

5 years ago

I have not been impressed with this dealership since the beginning. They had our information wrong on the paperwork such as the spelling of our last name, our phone number, and our email addresses. I told them and they did not fix the information even though they said that they would. I brought my new 2018 Dodge Journey to have scratches buffed out that were put there when the car was in the salesman's words "taken off the truck and placed on the lot" My AUX cord when it is plugged in does not work, my vehicle is supposed to... read more

Dorothy S. 

on BBB

5 years ago

Totally a bait and switch. Talk to Edna Friday night about a Dodge Durango to make sure the car was there because we were driving an hour and a half to get to the dealership. Got there Saturday morning a half hour after they opened and the salesman Eric said the car was gone another one of their dealerships took it this morning. They showed us another car without telling us how much it was took it for a test drive and my son liked it. Eric told us the car was $26800.00 the car we went out to look at was only $16800.00. They ... read more