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Gullo Ford of Conroe
- Car Dealers
- Conroe, TX
About this business
Serving Conroe, The Woodlands, Spring, Houston and surrounding areas.
Location details
925 Interstate 45 S, Conroe, TX, 77301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Gullo Ford Conroe Texas Service management is very uncaring or unconcerned about their customers and only interested in making a fast buck on a repair. My new brand F250 truck that I work hard to afford had an ignition problem and I was told by a service teck and then advised by the service manage to tell me there was nothing they could do because they couldn’t just throw parts at a code and problem but admitted that they knew there was a problem with ignition starting issues with past customers with other 250 trucks on the ... read more
Poor customer service charged for services not received and well before recommended service date. Requested recalls / TSBs to be taken care of when I finally got my truck back I was told "they were taken care of" and the noise I was hearing from the recalls / TSBs are "normal that's how this truck sounds" well guess what months later and now my truck is down for those same issues oh and bad body work. When I brought all this up to management I was told "there's no way they would do something like that my service manager has ... read more
Shortly after the deep freeze in February, I had my 1995 Ford Bronco XLT towed into Gullo ford. After $1,400 in "diagnostic fees", it was determined the fuel pump went out and they rebuilt, saying they could not find a new replacement. When I picked it up, total just over $2,000.00, I got about a mile up the access road and it shifted extremely hard, the overdrive light came on (blinking) and Check Engine Light. After about another mile or so, the air bag warning light started blinking. After making it home, I called Gullo a... read more
Business response:
First of all the $1400.00 was not a diagnostic fee, it was to replace the fuel pump and attempt to rewire the melted wiring harness. It was explained to Mr. ******* prior to this work being accomplished that his 1995 Bronco with 300,000 plus miles on it was going to need more work done to it and unfortunately we do not have any technician capable of rebuilding and rewiring a vehicle that age. As Mr. ******* stated he has been told the same thing by several other shops. Our service director Willie ******* did reach out to Mr.... read more
I have a 2016 mustang and it failed the smog check. I took it to Gullo because the warranty was still in effect because it was under 60,000 miles. The charged me $141. to tell me what my local auto repair shop had already told me. Their service department would not honor the warranty and would want almost $1800. to repair it. I called Ford and they told me that since they are franchisee's they could do whatever they wanted. I am now out almost $1000. getting this warranted item done at a reputable repair shop. They should ju... read more
Business response:
After Research of your review, the Extended Service Plan (ESP) Warranty that you have on your vehicle does not cover wearable maintenance items. The items that needed replaced wer wearable items and not covered under your warranty. Your parts that needed replaced where checked by part number through the Warranty and Extended Service Plan (ESP) verification and were all "NOT COVERED". These are all verified by us through Ford Motor Company. If you need further explanation or would like to see the verification results from For... read more
Frequently asked questions about Gullo Ford of Conroe
How is Gullo Ford of Conroe rated?
Gullo Ford of Conroe has a 1.2 star rating with 13 reviews.
When is Gullo Ford of Conroe open?
Gullo Ford of Conroe is closed now. It will open at 8:30 a.m.
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