This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gullo Ford of Conroe
- Car Dealers
- Conroe, TX
About this business
Serving Conroe, The Woodlands, Spring, Houston and surrounding areas.
Location details
925 Interstate 45 S, Conroe, TX, 77301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Brought my wife's expedition in check engine light comes on with heavy acceleration and bogs down then the check engine light goes off under normal operation. Diagnosed #1 coil was bad covered by warranty. Also recommended my belts were needing to be replaced and tune up was needed. Car has 90,000 miles and I do the belts and tune up at 100,000 which is recommended by Ford. Picked up the Expedition and check engine light stayed on which it did not do before and when accelerating the engine bogged down as it did when I brough... read more
Business response:
In order for us to resolve the issue, a tuneup is and was recommended. We need to perform that service and then we can reevaluate the issues with the expedition.
Drove 1.5hrs to come look at a truck that was listed on their website. Salesman (Aaron) couldn’t show up on time so I got passed to someone else. Went out to look at the truck, and found out the information was inaccurate and listing had the wrong pictures. I set an appointment 2 days prior, apparently no one verifies their information. Thank you so much for wasting my time and fuel. I would avoid this place.
Business response:
I am deeply sorry that the vehicle you specifically inquired about by stock number did not meet your requirements. It was never anyone's intention to waste anyone's time. The picture listed, provided by Ford, is a stock photo and is the only photo used as a placeholder until our own internal photographer takes all of the other 30 or so pictures to list. The window sticker is clearly posted on the website showing the exact color, equipment package and interior. The vehicle you inquired about was VIN: **********************: *... read more
If you care about customer service, avoid this place. I scheduled an appointment far in advance to address two service items: a software update and a rear camera recall. I took a day off work since I wouldn't have another way to get to work. The vehicle was dropped off in the morning, and I received a call from the service advisor later that day at 3:10 pm informing me that they completed the software update but did not have the rear camera part and were expecting more the following week. They asked if I could leave the vehi... read more
Business response:
We sincerely apologize for the inconvenience that you experienced with our service department in regards to the recent recall and repair of your vehicle. Your satisfaction is our top priority, and we are sorry that we fell short of meeting your expectations. On this occasion we attempted to make it as convenient as possible by picking up your vehicle at home and bring it to the dealership. Unfortunately, the part that was needed for the repair was pulled prior to your appointment and a new one had to be ordered . Our service... read more
Horrible customer service. They told me I would $200 service credit for my new ford explorer. When it came time for the first oil change, they stated I didn’t sign up for the app in time and didn’t get it. Then started calling me to buy another Ford. I immediately said to put me on their “do not call” list. I have gotten at least three calls after that. All car dealerships try to *****you but this one is really bad. I have purchased 11 new vehicles in the past decade for me and the wife so I consider myself experienced. Lone... read more
Business response:
When the vehicle was purchased, the Salesman should have explained the Ford Pass App and account. The points given to equal the $200.00 are given through Ford not Gullo Ford. We are more than welcome to help the customer set up the App and put the points needed onto his Account. In addition, we can send 2 free oil changes to him. We apologize for the inconvenience and miscommunication.
On 11/25/23 I searched for a vehicle online using, Auto trader. The vehicle searched for a cash purchase was a 2021 Chevy blazer. A sales person from Gullo Ford out of Conroe, TX. contacted me.If I was interested in the vehicle. I told the sales person I would be returning home early in the morning next day and I was short on time. He was able to offer a good price. It was a price I could work with, it would be the walk out price including the tax and registration. I arrived at Gullo Ford, sales person asked me if I needed a... read more
Business response:
Mr. ****** contacted Gullo Ford about a 2020 Chevy Blazer listed online for $29,402.00. The manager on duty, Mr. *********, informed Mr. ****** that he would offer the vehicle for sale to him for a $1,902.00 discounted price bringing the sale price down to $27,500.00 plus tax, title, and license. Mr. ****** proceeded to come into the dealership on Saturday November 25th because he felt it was a good price. Mr. ****** test drove the vehicle and when he came back, he requested an additional discount because of a mirror issue. ... read more
DO NOT TAKE YOUR CAR HERE FOR SERVICE-IT’S A CRAP SHOOT! Dishonest/Lying/Misleading! Not going to give many details-you don’t want to hear them. Vehicle was towed in with simple check engine light on. Emily said they might get to it in 3 weeks, 3 1/2 weeks later said it needed a transmission & they were booked up for another 4 months & we were welcome to come get it & take it somewhere else. Yada Yada Yada. We picked it up about an hour later & went to another big well known dealer for our business. Yes I was rude to them on... read more
Business response:
The service manager has spoken to the customer and we have resolved the issue.
Run don’t walk! Gullo Ford lives up to their reviews on the internet. I just took my 2013 Ford F150 to Gullo Ford in Conroe TX for an electrical issue in which the engine would not power up (start). I am the original owner and it has only 17K actual miles. I previously tested all fuses to make sure they were conducting properly. I was able to determine that current was not supplying the relays that activates the starting procedure. It was towed to this dealership. The service underwriter called me and said that it would cost... read more
Business response:
Our service department diagnosed the vehicle with an electrical issue and the quote he was given by a service advisor was to fix it in a correct manner so that no other electrical issues would arise. The customer attempted to fix his own vehicle in our parking lot on numerous occasions and we kindly told him, like we do with all of our customers, that if he did not agree with our diagnosis of the vehicle, he was welcome to get a second opinion.
I would leave no stars if possible. Absolutely the worst customer service experience I've ever encountered. Will not return calls. It's a chore to get them to answer the phone. Told me on three ocassions that they did not know how to clear a warning light on my 2021 Ford Escape. Claimed that the brakes on my brand new vehicle squeal and that "Ford told us to tell customers this is normal." Refuse to communicate and when confronted you are subjected to a raft of excuses, denials, defensiveness, and even lectures about how to ... read more
Business response:
The Dealership has had the part to repair the vehicle since the first week in April. Our service Director, Willie *******, has been in contact with Mr. ****** on a couple of occasions and there was an appointment made for Mr. ****** by Mr. ******* personally that was not kept by Mr. Jordan. Mr. ******* spoke to Mr. ****** on Friday, 04/14 and unfortunately, no resolution was made. Mr. ****** is welcome to come into the Dealership and discuss this with the management team and we are happy to install the part needed for the ve... read more
Dropped off F150 July 1, I pulled codes the next day, 706 and 707, Gear Position Sensor failure and low power to sensor. Rep said it would be a week before they could get me on a lift. The day came, she said they got it up on a lift, then crickets for another week. Finally, she (the rep) said the tech thinks it is "The Unit". I ask what is "The Unit?" She says "the whole transmission assembly." I drove to dealership; my truck had not even been moved. I knew this because there was dried mud all over the tires and it would hav... read more
Frequently asked questions about Gullo Ford of Conroe
How is Gullo Ford of Conroe rated?
Gullo Ford of Conroe has a 1.2 star rating with 13 reviews.
When is Gullo Ford of Conroe open?
Gullo Ford of Conroe is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com