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Guaranteed Rate Affinity
- Finance
- Chicago, IL
About this business
Guaranteed Rate Affinity is a mortgage lender. They offer several types of mortgage loans including first time buyer, refinancing and more.
Location details
1800 W Larchmont Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
************************* located in the *********, ** office is PHENOMENAL! We had everything ready for closing within 15 days of working with *** and his team. They were professional, fast, and efficient. Great customer service and very reliable!
Had fantastic experience throughout the entire process. We closed in a month after our offer was accepted. We were renters previously so we did not have the cash from previous sale. The process was seamless and zero issues. Could not be happier! Thanks again ***** and the team at GRA!
AVOID, AVOID, AVOID. Told I would close (received an email) and then the sales person for the community told me my loan didn't close. I never heard from the lender. I was then ghosted by GRA for several days until my realtor raised a huge stink. The paperwork was wrong (they missed the $10K closing credits, told me one interest rate only for it to be incorrect, and closed a week late because the loan officer messed up). Then, as an apology, they offered me a weekend in ******. That trip was never confirmed by GRA so that was... read more
Business response:
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************** Rate, ******************************************************************
Would rate a zero if I could. After telling us we would get qualified two weeks later the house we wanted sold and they just stopped all communication with us. We immediately turned in everything they asked for and they kept saying it would be ***** hours. Twice I got emails from them meant for someone else and got an accidental call.
Business response:
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ***********************************************************************************
10 Stars For *************************(Mortgage Lender) / 2 Stars For Guaranteed Rate as a Company.My and my fiances forever home search story started with a very positive connection with *************************, Branch Manager/VP of Mortgage Lending, Guaranteed Rate. From the onset, ****** was extremely knowledgeable, detailed, reassuring & provided very clear and concise information about every step of the process from securing pre-approval through to closure. Overall, the process was very smooth, and ****** guided us th... read more
Im giving a one star Im a first time buyer and I had my mortgage loan through your company but since I have moved in my home I have not enjoyed my home to what I have found out that my loan was an unincorporated and I had no ideal that was done and I want to why and how every in this neighborhood is connected to this home and entering my home without my permission I have file an complaint with BBB regarding how they did connections to my home where they made my home sn outlet for everyone to connected to something the water ... read more
Business response:
Hello, Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST. Respectfully, The Customer Success Team ********************** ***** **** **********************************************************
If I could give lower than 1 star I would. My husband and I are first time home buyers and we had to get a renovation loan for the house we wanted. We're still in the process and are trapped with Guaranteed Rate Affinity. Their communication is incredibly poor and things keep changing and no one can answer why. Because of them we have had to push closing out 3 separate times. 0/5 stars, would not recommend. Take your money elsewhere. I wish we had.
Business response:
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************** Rate, ******************************************************************
Do not work with them. The loan officer we were working with, *********************, did a hard pull on our credit score without asking us and then tried to tell us we could "use that for 4 months.".... So yes, we could use it if we worked with Guaranteed Affinity rate. But why would we want to work with any company that goes behind your back and does things without your approval? Many other better lenders.
Business response:
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************** Rate, ******************************************************************
This company is a total SCAM. Stay far away from them. ********************* pulled my credit, never called me back after I called multiple times. And is down right a dirty business man. Do not trust them with any of your info run run run
Business response:
Thank you for taking the time to leave a review. We are sorry to hear about the experience you've had with us. We would appreciate the opportunity to look into the situation you described. At your convenience, please give our Customer Success Team a call at: ************ Best Regards, Guaranteed Rate Customer Success Team
Frequently asked questions about Guaranteed Rate Affinity
How is Guaranteed Rate Affinity rated?
Guaranteed Rate Affinity has a 1.7 star rating with 34 reviews.
When is Guaranteed Rate Affinity open?
Guaranteed Rate Affinity is closed now. It will open on Monday at 9:00 a.m.
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