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Guaranteed Rate Affinity
- Finance
- Chicago, IL
About this business
Guaranteed Rate Affinity is a mortgage lender. They offer several types of mortgage loans including first time buyer, refinancing and more.
Location details
1800 W Larchmont Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the middle of refinancing my home, my lender goes *** after sending me a document to review that he failed to mention my interest rate went up over .5!!! After being "locked in" at a lower amount. Failed to disclose the rate went up and has given no information on why after being locked in that it would go up anyways. Also having issues with the appraisal and I sent in the *** form like requested with nobody to respond since the lender is now *** and they are ******* me to close by 7/1 even though nobody is answering my c... read more
In the middle of refinancing my home, my lender goes *** after sending me a document to review that he failed to mention my interest rate went up over .5!!! After being "locked in" at a lower amount. Failed to disclose the rate went up and has given no information on why after being locked in that it would go up anyways. Also having issues with the appraisal and I sent in the *** form like requested with nobody to respond since the lender is now *** and they are ******* me to close by 7/1 even though nobody is answering my c... read more
I applied for mortgage with a company that lead me to believe they were able to assist in getting a home is had chosen. It started in October and still come January they just basically ghost me. After making a payment of $875 plus ******* money towards a home I wanted $500 (luckily thats all I put up). Myself, my realtor and the seller of my property reach out numerous times throughout the process and it was hard to get a response from them. It would take days sometimes weeks to get a response and we were told everything was... read more
Business response:
Thank you Ms. ******* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at ******************************************* or ************* M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfact... read more
We had a great experience with Guarantee Rate Affinity. ****** ******** was amazing. She was very easy to work with and very nice to talk to. It made the entire process so much easier and fast. She just seemed like a genuine person who eventually ended up helping us purchase our first home. The experience was very smooth and we would definitely recommend anyone to work with her.
Buyer Beware on this company. Condescending and unprofessional employees beyond what I've ever seen. I'll spare you the details but it's been a living nightmare from day one. Click right to the next company don't waste even a minute on these con artists.
Unorganized and condescending. If I could give a negative star(s) I would. They have multiple locations in the metro ******* area. I worked with their office in ****************. Save your sanity and find another lender.
I was sold the wrong product in August of 2024. After hours of emails and phone calls, the loan processed (not what I wanted) and I wired the money back immediately and I thought all was resolved. Nope! They never closed the loan, and withdraw an auto payment of over $500 on a loan I wired back in full. Now, Im trying to reach them to get my credit report resolved, the loan closed, and my money refunded, and its crickets. Im in tears over this because its affected my credit as well as my finances. Avoid them unless you like ... read more
Business response:
Thank you Ms. Scheffen, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the mark with you. We believe your concerns have been resolved. However, if you still have concerns or questions, please contact us at customercare@guaranteedrate.com or 773-328-6467, M-F 8:30am-5:30pm (CST).
****** ***** with Guaranteed came to my partner's home had him sign a contract for a loan on his home. He did not leave him a copy of the disclosure or the signature page. When my partner told him to wait till we were in contact with a house we want to purchase he threatened him by reporting him to the **** for fraud. Mr. ***** then blocked my partner from texting him and has refused respond to phone calls.
Business response:
Thank you Mr. ********** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at ******************************************* or ************* M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisf... read more
They get two stars because they had information and answers quickly. I asked they to not call me, that I would call them back if I wanted to move forward. I received unsolicited mail from them. They kept calling back and texting. They did not respect my wishes even though I made it abundantly clear. I had to resort to blocking them. Come you guys, get a clue, not cool.
Business response:
Thank you, Mr. ****** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. Please contact us at ******************************************* or ************* M-F 8:30am-5:30pm (CST) if you need further assistance.
Frequently asked questions about Guaranteed Rate Affinity
How is Guaranteed Rate Affinity rated?
Guaranteed Rate Affinity has a 1.7 star rating with 34 reviews.
When is Guaranteed Rate Affinity open?
Guaranteed Rate Affinity is closed now. It will open on Monday at 9:00 a.m.
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