Greyhound Lines, Inc.

Giovonna M. 

on Yellow Pages

10 years ago

I was traveling from Pensacola Florida to Colorado. during the bus ride we had a lay and was told that we wouldn't be able to get anywhere west for 24 hours. Dallas had shut down all rwhile waiting I was told I was put on a list for food vouchers due to me having a 2 yr old and being stranded with him for more than 24 hrs. however when I went to go claim it the shrugged me and my child off. I ask at 11am then again at noon then at midnight then again at 3 am. It is now 7:17 am the next day and still have not received any ass... read more

Charles F. 

on Yellow Pages

10 years ago

After leaving family in Erie pa kinda little down on luck.economy tough.about 15 mins ago I went to customer service explained I'm a disabled vet little hungry could use a cup of coffee Supervisor shrugged me off saying greyhounds penny pinching,a few thoughts ran threw my head how the military use to ship us across country on greyhound how I gave 16 years protecting our country.I'm no addict just rough time,really want to thank greyhound for not. Being there... 

Wanda R. 

on Yellow Pages

10 years ago

15 hour trip.turned into 59 hours bad bad customer service even at CEO office. plus lost my luggage and not trying to help in anyway to.find it. .really messed my three day vacation up as far as visiting my family before Thanksgiving! I will never use or suggest anyone ride greyhound!! not even if its to visit next city 

Sharlatay W. 

on Yellow Pages

10 years ago

This form of transportation should be wiped from the earth. It is had the worst service and when incidents happen from their mistakes customers are not compensated in the way they should be. They should not be rated at all in my opinion because of the ridiculous services they give to loyal customers. 

Kathryn W. 

on Yellow Pages

11 years ago

Yes customer service sucks!! Bought a ticket to go from Omaha, ne to Cincinnati, oh. Had a lay over in Chicago the bus did not show up. Then had to buy another ticket to get to Ohio from Chicago. I cannot understand how they can be so rude when I try to figure out if I am going to be compensated for the services not rendered. They are a huge company that offers the services of bus riding. So how is it ok to just ditch people half way through their trip, and say figure it out. Word of mouth goes a long way, and we make that t... read more

Crystal S. 

on Yellow Pages

11 years ago

My bag was takin off in columbus, Ga and given to someone else. Luckily the woman called to tell me she was given my bag and returned it to the greyhound station, they put my bag on the bus to get to my destination, and has now been lost again, Ive been calling now since Saturday Oct. 4, 2014 and the customer service line is rude, and no help what so ever, I would rather have my bag then havin to file a claim. NOT ONLY WAS MY BAG GIVEN AWAY THE CORPUS CHRISTI, TX. GREYHOUND BAGGAGE SERVICE TOOK MY BAGGAGE CLAIM STUBS AND WON... read more

Janet R. 

on Yellow Pages

11 years ago

You have the worst customer service 

Limda B. 

on Yellow Pages

11 years ago

PLEASE SEND SOMEONE FROM CORPORATE TO REVIEW THE DOWNTOWN LOS ANGELES, CA BUS TERMINAL. IT IS CHAOTIC, TERRIBLE SURLY PEOPLE WORKING THERE, AND TERRIBLE SERVICE. YOU NEED TO LOOK AT YOUR YELP REVIEWS...SOMETHING IS REALLY WRONG THERE. 

Gabriel G. 

on Yellow Pages

11 years ago

Horrible service. Shipped a very big box and they lost it. How can anyone lose something so big. They said it would take 3 day to get to its destination. They should close down the company they are horrible and don't care.