Greenwood Heating and Home Services

Misty S 

on BBB

a year ago

Greenwood has started really ******* customers for everything from heat pump installations to duct cleaning.Ive been a customer for nearly 30 years as they were always reasonable and pleasant to deal with, but whatevers gone wrong there, its showing in many many dollar signs now. 

Sheila B 

on BBB

a year ago

We requested emergency weekend service. For this, we are in their Green program--we pay some large amount of money every year to guarantee we will get someone out during off hours. Well, here's what happened. Our boiler went out. But natural gas was continuing to flow through the system. The only thing keeping us safe was an old exhaust fan which, thankfully, kept working. The tech that Greenwood sent out admitted he was new to boilers. So he couldn't find anything wrong (my son had already restarted the boiler.) However, we... read more

David O 

on BBB

2 years ago

My wife hired Greenwood to inspect our air conditioning unit. If I had seen the ** rating from BBB, I would not have hired them. My wife checked reviews on ******* which were good. My complaint is that they charged us $300.00 for a part that cost around $20.00. The a/c unit was working fine, we just wanted them to check it, since the hot weather is coming. On their report it said that the capacitor failed, but it was working before they did their check. Ill pay them a logical amount for the part, but a markup of $280 is a bi... read more

BRYAN C 

on BBB

2 years ago

We are beyond frustrated, we had Greenwood out yesterday to diagnose and repair our AC unit as it is doing the same thing that it did 2 years ago when it stopped blowing cold air. Back then, Greenwood came out diagnosed and fixed it under warranty. This time was a completely different situation. Our technician came out spent maybe 10 total minutes looking at our unit (he was on our property smoking and checking his cell phone for the majority of the time in his truck) then presented us with a diagnostic bill of $391 and an e... read more

clayton m 

on BBB

3 years ago

Price gouging to the extreme. I have a local mini split dealer who quoted me 3003$ for a complete system and in stock, there representative came to my home and quoted me $21,000 to 40,000$ for the job. I asked him to leave and announced that i would never to business with them. I paid 4K for the system to be initially installed. But i already had a system installed, so more of the work was done they only had to replace existing unit. Please let this business die... they do not deserve to exist at the expense of unknowing peo... read more

Tom L 

on BBB

3 years ago

I get the pandemic but then be HONEST. I bought my furnace with Greenwood - and it has broken down consistently - each time causing me more and more money to Greenwood. They would send someone out to do maintenance and then things would go wrong from there. And everything that went wrong had two lousy elements attached; 1) OVERCHARGING and 2) DELAY DELAY. It took 45 minutes on hold to get dispatch. Then I got an appointment 3 months later (seriously MARCH from a DEC call) Then when i told them it was not functioning, they fa... read more

Rod B 

on BBB

3 years ago

My wife and I moved into our ******* home only 2 weeks ago. Greenwood Heating and Air Conditioning was recommended to us. Based on our experience related below of the past two weeks, we will never use Greenwood again.Oct. 12 - (Before we moved into our ******* home) I called Greenwood to make an appointment for an annual maintenance and checkup on my ******* furnace and air conditioning unit. I told Greenwood at that time we had no basement and that the furnace was in a crawl space. An appointment was made for Oct. 29.Oct. 2... read more

Maureen G 

on BBB

3 years ago

TERRIBLE LIARS AND THIEVES. LIED to me about what was wrong with my furnace in order to try and sell me a new one. Charged $300 for this info and did not diagnose real problem which was a $20 fix. they get commissions whne they refer for a new system. Really disgusting. Never emailed me my invoice, just the estimate of $1400 to fix. I watched what the technician looked at and the second person we had come out did much more and I had heat the next day. DON'T USE THEM! Worst ever. No wonder they aren't memebers of the BBB! 

Debbie J. 

on BBB

3 years ago

Three for three --bad service. I'm in real estate so have many opportunities to see them fail. NEVER again.