Green-Tech Termite and Pest Control

Bron B 

on BBB

11 months ago

Rocket Pest keeps billing us for services not provided. I called them numerous times and customer service said I can disregard. The last time I called, I requested to cancel all services with them and explained to the rep why. We received another text message and bill in the mail a couple weeks after canceling. This is poor customer experience, dishonest billing practices and no attempt at service recovery. I will never use them for services and recommend others to stay away. 

Abby P 

on BBB

a year ago

I used Rocket Pest Control, Greenville, SC, for a 10-year Termite Bond which requires an annual inspection to maintain the bond that your home is termite-free. I paid the Fall 2024 service, but was charged $204 vs the $170/year that I originally contracted for. I called back and was given a credit which they offered to put back on my credit card, but I said it was fine to leave on the account. We sold the property in May 2025, but even after numerous calls in 2025, Rocket would not refund the $34 credit. I called March 28, A... read more

Estee A 

on BBB

a year ago

This company is a scam and lies as an intimidation tactic. They are trying to bill us for “services” we never contacted them about or approved. They had our information because “new construction” in fact, they claim to have been out here for service with our name on the account prior to us even living in South Carolina. Bottom line, we never set up or approved services. We didn’t approve them being on our property. They sent us a bill for services that were never communicated. We have cameras and no trespassing signs posted ... read more

Elizabeth J 

on BBB

a year ago

This company (ROCKET PEST CONTROL) gets absolutely ZERO stars from me. Customer service appears to be non-existent. On March 15, 2025 I received a total of six (6) calls AFTER I had called and spoken to a man named Rene (sp.) Before calling the company I had received three (3) calls. I asked this Rene person to please remove my number from their call list as I already have service with another company and he said O.K. No sooner did I hang up before I received calls at 12:17pm, 12:22pm, 12:45pm, 3:25pm, 4:57pm and 5:58pm. Rea... read more

Lori G 

on BBB

a year ago

Rocket Pest Control can not be trusted. I paid for a contract for what I was told to be one year to get rid of squirrels. Shame on me for not marking my calendar of the end date and reading all their fine print, because they kept coming to check traps after the contract ended and then sent me a bill after 6 months of service beyond what I asked for and what I believed I signed up for. They didn't send me a bill one month after they started a new service I was not aware of, instead they send me a huge bill after 6 months that... read more

Jennifer S 

on BBB

a year ago

I had a pest control company and the owner retired. I was told that Rocket was taking over the contract. The original company always sent me a card when they would be coming and usually it was fine, but I could call them if I was not going to be home and we'd reschedule.Rocket billed me for a monthly service that I did not even know that they did. I called them and said that I did not want to continue with them, because I did not like the idea of them coming when I'm not home. How do I even know that they were there ?They bi... read more

Kevin E 

on BBB

a year ago

Rocket pest is a fraud. They do not return calls. Are dishonest in what services they will provide for the price. Tell your neighbors. 

Tash B 

on BBB

a year ago

I have been with ****** for 7 years to they sold to ROCKET. I would not recommend them. They don't return your calls but will if it you need to pay them. They keep telling us someone will call us back and no one ever does. Kelly the sales guy is absolutely no help. They also double charged me for the pest control. They also stated they upgraded my Termite stations and did not. I paid for the services for a year, and they still have not made it right! I'm currently looking for another company. They are the worst!! Oh, and the... read more

Michelle L 

on BBB

a year ago

Rocket pest bought ******* and have to keep for termite warranty. They added services and would not tell me who approved the services as they would bill me. Asked for manager and they left me on hold for a hour when I asked for a manager. FRAUD business practices. DON’T use if you value honesty.