Great Lakes Family Dental Group - Indianapolis

David Mark Thomas 

on Google

5 months ago

I suspect that this practice has folded. I was a patient of Dr. Princell, for nearly a decade until he retired several years ago. Since then, I received cleanings from very capable staff who'd worked with Dr. Princely before the practice was sold to Great Lakes. I witnessed a revolving door of dentists, followed by the departure of staff. Over the past month, I left at least four messages asking for a return call. None have been returned. The excessive turnover and the very poor customer care are the hallmark of a failed bus... read more

S M 

on Google

7 months ago

I must say, I was quite surprised by the 5-star rating of this facility. Front desk lack the ability for professionalism. Initially, everything seemed fine - my hygienist and dentist were both friendly and professional. However, things took a turn when the office manager kept pressuring me to schedule my next appointment, despite my repeated requests to consult with my husband first. After experiencing sensitivity post-fillings by the new dentist, I went back so they could fix the issue, that didn’t happen and I’ve now decid... read more

Scott Underwood 

on Google

a year ago

They were very responsive in an emergency situation and very professional through some challenging circumstances. I would highly recommend! 

Catherine Bain 

on Google

a year ago

Dr. Heidy Castellanos-Giron was delightful. She answered all of my questions. 

Jane Schlegel 

on Google

a year ago

I like Great Lakes Dental very much. I would recommend.