This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Graves Bros., Inc.
- Contractors
- Rochester, NY
About this business
Specializing in: - Roofing - Roof repair - Siding - Windows - Windows-Repair, Replacement & Installation - Doors - Doors, Frames, Door Accessories - Insulation - Home Energy Audit - EmPower New York - Home Remodeling
Location details
755 Winton Rd N, Rochester, NY, 14609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very pleased with the overall experience working with Graves Brothers. From the initial quote, through working with our insurance provider, to the one-day installation time, and the final walkthrough and follow up we found the team at Graves Brothers did an excellent job. They took the time to listen to our needs and our pie-in-the-sky "wants" that we definitely couldn't afford. Our sales contact, Chris, diligently went over our options and handled all of the back-and-forth with our insurance company. Not long after that a t... read more
Business response:
Thank you for sharing your experience. We appreciate it!
Matt (project supervisor) and Carlito’s crew did a fantastic job replacing our roof. Roof looks great, good attention to detail, and timely. Dan (project supervisor) was on another project next door and was great at providing customer service and helped out with BOTH projects while he was on site. Will recommend!
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
We highly recommend Graves Brothers. 5 star roofing service from start to finish.
Business response:
Thank you for the five star review. We appreciate it!
I would totally recommend Graves. They treated me like a family from the moment that I walked in their door till the moment of the last inspection. They treated me with kindness and professionalism…more importantly I truly felt like I was part of their family. 10+ on customer service! I love my roof and I love that they did exactly as my contact stated. Thank you, Thank you, Thank you!
"Kris M**** is the one and only reason I went with graves brothers. The price was higher and timeline was longer but kris went the extra mile with the roof inspection and had knowledgeable input in all aspects of my project. He is honest and didn’t try to “up sell” me at any point. The roofing crew was fast and efficient. Scott was in communication with me at different points of the job including before starting and after completion. The siding crew took there time and it shows, they did a great job. The seam on all the meta... read more
Business response:
Thank you for taking the time to recognize our team. We appreciate the opportunity to work with you!
I love my new roof and windows! The experience I had with Graves Bros was like no other company I've dealt with. From start to finish the entire staff was professional, knowledgable, and friendly. The pricing was fair and they didn't try to sell me things I didn't want or need. The work was completed on time, but more importantly, it was done right and I did not have to call them back out to correct or change anything. I highly recommend Graves Bros and I will not be going anywhere else for future projects.
This is actually the first review I've ever written, but we had such a horrendous experience with Graves Bros I felt compelled to share. Our roof had some ice build up that was leaking into our back mudroom (13ft x 10ft small room/roof). When I called Graves Bros they sounded great, they would be here in 24-48 hours and would get to work immediately. I was told that it would be $275 for the first two man hours and $80 an hour per man after the first two hours. A little steep, but I was just happy to have them coming to fix o... read more
The work on the roof is complete and looks great for the most part, but I just don't feel that it was worth the nearly $20,000 I spent. Don't get me wrong, there were underlying issues with the wood that required the extra cost, so I was "okay" with the price. But I find that my time is valuable as well, as that's something that we never have enough of, hence where my poor value comes into play. On the first day of the project, being told that it was going to take 1 day, two days tops where it ended up taking 4 days to compl... read more
Beware: I was charged double the hours for the work because they sent two technicians. At no time was I made aware of this, nor did they mention the number of technicians the job would require. I'm extremely disappointed and will not be recommending this company.
Business response:
We are sorry for any confusion related to our service rates. Our company service rates are on a "per man hour" basis. For example: if a service would need 8 hours of labor to complete, it could be completed by one technician in 8 hours, or 2 technicians working 4 hours. It is still 8 total hours of labor and the same "per man hour" rate.
Frequently asked questions about Graves Bros., Inc.
How is Graves Bros., Inc. rated?
Graves Bros., Inc. has a 4.3 star rating with 106 reviews.
When is Graves Bros., Inc. open?
Graves Bros., Inc. is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com