Grainger Industrial Supply

Matthew Carrara 

on Google

11 months ago

Customer service is non-existent which is usually pretty consistent with nyc area. “Order or Pickup” is all you’re greeted with, not even a hello. Not a single employee has an attitude that’s friendlier then an “I don’t want to be here” demeanor. Orders for pick up are supposed to be ready after 9am. If you come at 845am to try and pick up no-one will even entertain looking for it thought obviously it’s already in the store. Grainger in general’s prices are 20% higher then the next most expensive option, availability is the ... read more

Holland Paving 

on Google

a year ago

Placed a $4000 order and confirmed materials were in stock at the store. After the order was placed, (days) I was sent an email that part of the order was ready. Sent a rep to pick up the supplies and recieved 4 of 41 pieces and told balance ready by end of week. End of week came and another email came with another partial order ready to pick up. Called and was told that 20 were ready and the balance would be Dec 1. This was completely unacceptable as we had a job scheduled for the upcoming week. 

phil c 

on Google

a year ago

Sales man was horrible ( short guy with shaved head) Like he couldn’t be bothered. My boss sent the order to the wrong store, so there was a problem but omg he was a bit nasty. Not to mention he gave me 1/4 bolts and nuts. The bolts were course thread and the nuts were fine thread. I had to use my impact gun to screw them together. 

Damian 

on Google

a year ago

They have good stuff. But everything has to be ordered and wait for delivery. Also very slow and dumb procedures for a simple purchase or return...