Gossett Motors

Joseph A 

on BBB

a year ago

This happened 9/5/2023. Took my vehicle there for repair. The wait was long so I decided to take my vehicle elsewhere. The agent a *********** said she had to speak with the technician. Mind you my car hadnt been move from the location the tow truck dropped it. I made that point to Md King. She then made this statement that alerted my senses of bad integrity. She said the technician perhaps looked at the vehicle and put at the same location. She would have to go with whatever they say. I knew at that point they was engaging ... read more

Charice C. 

on BBB

a year ago

On 6/5/23, my 2011 Kia **** was broken into, and my son called Gossett Kia on Mt. Moriah to inquire about the timetable on repairing my vehicle. My son spoke with ***** and was told 6 weeks to repair the car. I notified the insurance company, and a tow truck was sent immediately, and we proceeded to Gossett Kia. When we arrived, I introduced myself to ***** and told him he had spoken to my son about the car. He instructed the tow truck driver where to take the car and we then went inside to give him my information. He told m... read more

Clyde B 

on BBB

a year ago

I took my wife's 2012 ********** Beatle to Gossett ********** in March of 2022 for a oil leak on the front seal , while they were there I asked them to change everything behind the front cover while they had it off and also the A/C compressor and according to them they did. They said it was ready so my sister and I went to pick it up. Upon arrival I spoke to the service manager and then went to pay my bill which was almost $3000 dollars which I paid in **** got my receipt, went and got the car left and got 2 miles and the ca... read more

Re J 

on BBB

2 years ago

My car there now told me i need it a battery paid for a battery ****** went to pick my car up yesterday battery light still on didn't pull off told the service manager ********************* now they tell me i need an alternator another ****** they make you feel like you a dam fool ,an when they get your money they talk to you so dam disrespectful.i am going to try an meet with mr.al gossett . 

TAB X 

on BBB

2 years ago

I took my vehicle in due to a recall on March 31, 2023 at 7 A.M. My husband was told that the an extension was given due to parts not being available. However, our vehicle was still making noise and we want it fix. We left it there for them to fix it. After a couple of days, we found out it would $1,200 to fix the issue. April 12, 2023 was told we would be able to pick up our vehicle on Thursday. So on Friday, we call to find out if we could pickup our car. Their responds was it's going to be an additional $4,000. We are now... read more

Carlos R 

on BBB

2 years ago

Bought my vehicle new of 2021 and it had a code showing and they said that they would fix. Time came to fix it I made a trip back to ******* which is about 200 miles round trip and they didnt have the part. Waited about another month and their service ***** had the part in but still couldnt clear the code. Ended up taking it to another dodge dealer and the cleared the code in a hour. I took my car for and oil change at Gossett and they damaged my vehicle over their tire tread reader car bottom out and they refused to take bl... read more

GLORIA B 

on BBB

2 years ago

Kept my car for four weeks and still didn't fix it **************************** called spoke to my wife told her it was the switch would fix it and give one new key. when I picked the car up on 7/ 21 /22 at **** am they charged ****** dollars did not give me a key and he said it was fixed. I dove it home turned it off it was still doing the same thing it was not fixed . I called the manager ************************* he told me he would have it towed back and they would fix it. They towed it back now *************************... read more

William M 

on BBB

3 years ago

Terrible customer service response returned parts for refund, parts were delivered, a week later no refund. 

PG 

on BBB

3 years ago

I've been bringing my car here for basic service since 2019. When I got home today, I decided to check to see if everything they checked on the receipt was correct. Under the hood, I found coolant, brake fluid, etc,... bone dry. I hurried back to ***. Once I parked, the new oil began to drain from the engine into the parking lot. The mechanic was offended by my saying ***. As I was speaking to him, he rolled up the window. He wanted me to show some respect after his mistake could have destroyed my engine or gotten me killed ... read more