Gossett Motors

Delissa J 

on BBB

2 months ago

On 5-3-2025, I went to the Gossett located at ************************************************** to get an Oil/Filter Change and a Tire Rotation. At the check point, I informed the Sales Advisor that my services are still covered under a "Prepaid Maintenance Warranty with Fidelity. She said okay, they would look it up in the computer system. I waited in the waiting room for 1 hour 30 mins, and then she came with a printout in her hand saying my Fidelity Warranty had expired in 2023. I told her Gossett completed my last Oil C... read more

Corey W 

on BBB

4 months ago

I have been a customer of *** for over 20 years and have purchased about $110,000 worth of cars from this dealership. My most recent purchase was a 2017 ******* that I bought in 2017 and it has had at least 10 or more recalls on it since I bought it. I purchased it brand new. The vehicle was one of the vehicles that could easily be stolen using an IPhone cord, causing me to have to use a club to lock the steering wheel. *** has since done the update, however, I still use the wheel lock to protect it. My current issue is abou... read more

Mark S 

on BBB

5 months ago

Terrible experience talking to ******* ***** sales consultant this morning. No smile, no hello, just what do you need. After discussing my issue with my engine burning oil and needing a diagnostic check, he laughed and told me ***s are known to burn oil and a diagnostic wont show that issue. I then asked him about the recall on some *** engines for burning oil and he smiled and said he knows nothing about that. I politely said ok and just walked out! Terrible experience and will tell everyone I know to stay far away from thi... read more

Alli L 

on BBB

8 months ago

******* ****** is the happiest and most kind service consultant. Being a young woman, it seems like I tend to get taken advantage of when it comes to car servicing. He has the best customer service and offered what I needed. Gossett Dodge is definitely lucky to have such a warm personality on their team. 

Jannita J 

on BBB

8 months ago

This company, especially the Finance manager does not do business morally. They do not care about the consumer! I have referred several people to this location and I was sold a vehicle that after a month, I found had a maintenance defect that would cost over $2500 to fix. It is my opinion that the Finance Manager did not properly explain my warranty policy in order to push the sale because he knew I would decline it! When I spoke to him, he was nonchalant! When I spoke to the store manager ******, he did not offer any help! ... read more

Charlotte G 

on BBB

10 months ago

**** at *************************** service is not accessible. I came for service but was in a wheelchair. Could not get over HUMP at entry door. Sat outside to wait to me waited on and for my car to be serviced. Another customer attempted to assist, but still was unable to get in with wheelchair. This establishment needs to be made accessible to the handicapped; to include handicapped accessible doors. 

Val R. 

on BBB

a year ago

Worst sales experience I have ever had!!! Do not buy cars from this company. I am a woman, and I was treated with disrespect. I would go as far as to say that misogyny and racism are alive here. I was uncomfortable. I test drove a vehicle , and there was no gas in the car. Did not have enough gas to get back to the dealership. I put my own money in the vehicle for gas, so that I could safely get back to the dealership. Was not reimbursed. And the car was sold right out from underneath me. I believe I was "bait" to get a sale... read more

Robert D 

on BBB

a year ago

I took my Kia *** to Gossett Motor Cars on Mt. ****** in ******* Tn to fix a sensor that kept poping up on the dash board. After a complete check and then $250 for checking sensors which I did not agree with. In each I had to pay to recover my car. I then agreed to pay $2,400 for fixing my car I then drove it home while waiting for parts. I took it back before the parts came which they had charged me for because of a loud noise from the car. They said a shroud had come loose and I said they did not put my car together proper... read more

Clair J 

on BBB

a year ago

This is a copy of the letter I sent to Gossett Motor February 15, **** and no one has took the time to call me yet.February 15, **** Gossett ********************************************************************* 2013 ********** Passat. VIN #1VWBN7A36DC78411 This is to the president and managements of Gossett ********** concerning a vehicle we have had serviced at two of your dealerships. We purchased this vehicle August 23, 2021 and only were able to comfortably enjoy it for approximately 5 months. Beginning February 11, 2022... read more