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Golfballs.com
- Sporting Goods
- Lafayette, LA
About this business
Golfballs.com is a locally owned golf retail center and provides you with access to a huge inventory of everything from the hottest golf clubs and apparel to shoes, equipment and more.We have indoor hitting cages where you can demo the latest golf clubs and one of our experienced staff members can custom fit you to the perfect set of clubs for your game.
Location details
126 Arnould Blvd, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Mr. Barnes: thank you for reaching out and for sharing your experience. After looking into your order, we see that we missed the 10/30/20 in-hands dates by 3 days and do apologize for that. We recognize that our customers have specific reasons for expecting orders as we quote them and we strive to honor that but obviously missed the boat here. Regarding the partial refund, I see that the credit was issued by one of our team members on the afternoon of 11/25/20, which we should be able to provide more information on if you'd ... read more
Ordered some balls and other things as a gift. Was suppose to arrive the December 10th, then the 14th. Talked to customer service and it hasn't even been shipped yet!!! Its been over 3 weeks since we ordered.
Business response:
Mrs. Becky, we greatly apologize about the delay in your order. I understand you recently spoke with one of our customer service representatives but could you please share your order number so I can check up on it?
I ordered college logo gold balls and a ball marker. The ship date was missed by a week. When I first called they said they were done incorrectly and were being redone. A week later I called and now found out they were having a licensing problem. Can't believe anyone would order from them.
Business response:
Mr. McIntire we greatly apologize for the issue here. After checking up on your order, it appears we had trouble with the logo ball marker which held everything up. The order was finished up yesterday evening and is currently scheduled to be delivered tomorrow (12/24) via FedEx. For the experience, we have issued a $14.95 credit to your card to cover the cost of the divot tool and for your overall experience. Again our apologies for this - we truly appreciate your business! Here is a link to the FedEx tracking: https://www.f... read more
RecommendedI have been doing biz here for a while and I have several companies who continuously try to fight for my business and I always give them a chance and they don't even get close. I put an order in for 20 cases of personalized and logo balls on Monday and despite the hurricane stoppage, they got the order done and delivered within 5 days. Unbeatable, thank you Britt for always killing it!
Paid for rush printing and shipping to get an order done. Called the morning before they were scheduled to be delivered and found out they didn’t even have the hats I had ordered, much less started work on them. They promised if I picked a new hat, they’d have it printed and overnighted to me that day. Got a call around 6PM that they never started the order, so they couldn’t fulfill in time. Chris in customer service was very friendly and helpful but that’s the only positive comment I have about my experience with Golfballs.... read more
Business response:
Logan, sorry for the experience and the fact that we couldn't come through for you. Please let us know if there is anything else we can do for you and we hope you'll give us another shot in the future.
Customer service was not good. My order was scheduled for delivery June 18th. I received it July 19th ish. They repeatedly told me they would get in touch with me and update me on my order but never did. You have to call them even if they say they will call you. And then they say they will look into your order but never actually do.
Business response:
Wesley, we apologize for your experience. You should've received a full refund for your order. Please let us know if there is anything else we can do for you.
bought some balls on June 11th, they were supposed to arrive on the 19th...it's the 29th today and have not recoeved anything. i have wrote 2 emails now and have not recieved any answers on the status of my order. it's incredible that you don't even get a tracking number.... I hope I get my balls soon or at least my money so i can go and buy somewhere else
Business response:
Mr. Chauvet, we are checking on your order and will be back in touch shortly.
I ordered some Srixon balls when they were buy one get one free. They sent me the wrong balls so I sent an email to customer service. It’s been a week and they still haven’t responded. Don’t recommend them at all.
Business response:
Mr. Harris, we apologize for the dead air here and would like to make this right. Can you please share your order number so we can look into this further?
I received a confirmation email for my items bought and that’s it! Never received my items! I emailed customer service and never got a response and then a live chat with a Rep who told me the shirt I ordered was out of stock and the golf balls hadn’t even shipped! Never knew the shirt was out of stock and didn’t know my golf balls didn’t even ship either! there is no tracking method! Better communication to customers would be awesome! They did refund my money (I hope) so that’s good about the company !
Business response:
Mr. Pass: we apologize for your experience and lack of communication. We do see that your payment was refunded and hope we can earn back your business in the future.
Frequently asked questions about Golfballs.com
How is Golfballs.com rated?
Golfballs.com has a 4.1 star rating with 703 reviews.
When is Golfballs.com open?
Golfballs.com is closed now. It will open at 9:00 a.m.
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