Gold's Gym

Stephen R 

on BBB

2 years ago

I had a membership there when I lived in California before "Covid-19". I moved to Rhode Island February 1st (i have the one-way plane ticket). When I called they said I was cancelled and I moved on with my life. I noticed the following year that somehow I had been paying $60 a month for over a year! Call them and say what the heck I want my money back and I want it cancelled. They swore it was cancelled and I would get a refund. Things happen and I get to yet another year ahead and signup for true bill to find they are still... read more

Shawn W. 

on BBB

2 years ago

The gym membership counselor told us we could train for 2 days, try out the gym, and only charged us $2.89 and $1.00, for me and my girlfriend. Went to sign a written deal, and the deal was pulled out from under me, the fees and membership prices were hiked up tremendously in ONLY 3 days. Then he fraudulently charged me $21.95 and $19.95 without my consent. I called the bank, my credit card company, and ABC fitness billing about the incident. I also syopped by Gold's gym and spoke to the manager. They were slow to react, and... read more

Christopher K 

on BBB

3 years ago

My membership with Crunch had recently expired, so I was gym hopping trying to find a decent gym that my family could work out in. I saw that Gold Gym was offering 3 months for 60$. Pretty sweet right? I was so wrong. After working out for about 2 months, I decided it was time to cancel my gym membership (to see what other gym's had to offer). I went up to the front desk lady and asked politely to cancel my membership. Instead of canceling my membership, she gave me a card to cancel my membership. It was odd because their we... read more

Eva A 

on BBB

3 years ago

This is a horrible business. They scam you, say something and sell something else. I signed up for a tryout Personal Trainer for 1 month, which I agreed to because of my strict schedule, but came to find out that they did the contract for 3 months. Their Trainer was almost never available although I was told that they will match with my schedule. Since then, for over 9 months now, I am trying to cancel their ENTIRE SERVICE AND MEMBERSHIP, and asking for refund. They finally gave me some refund but they keep charging me fo... read more

Ray G 

on BBB

3 years ago

Hello very upset with gold gym. I had a pass *** could not go any more cause financial issues so it was canceled. When I was able to get back on my feet I reopened a a pass **** the old one off and everything was good. After the pandemic and gyms were back open I decided to go to planet fitness and since I did that golds gym Will not stop harassing me saying I now owe then money from first pass * They keep Harassing me and calling after it was resolved 

Beth E 

on BBB

3 years ago

Good and clean gym. The staff are friendly and practise social distance. We must not let our guard down until this covit is gone. 

W F 

on BBB

3 years ago

I received a call from collections stating that I owed this gym $259. I never had a membership with this gym, I was attached to someone else's membership and they cancelled their membership last year due to the pandemic. We were both there in person and we were told we were no longer members but could always come back in the future. I am not sure how they can get away with doing this, as others have told me the same things recently with the gym offering to settle for $200. it seems like they are trying to collect as much mon... read more

Katrina C 

on BBB

3 years ago

A complete scam. Apparently found out that I have a past due balance of over $250. This was confusing because I had requested to freeze my membership & stop payments from my checking account. This charge apparently includes an annual fee. I never signed up for an annual fee - only a monthly fee (which I froze in June 2020). I was told over the phone that all members were sent an email notifying us that the gym was re-opening and directing us to notify you if we wanted to continue to freeze our membership. Yes, Golds Gym sent... read more

Michael D 

on BBB

3 years ago

When LA county briefly dipped into a less restrictive tier last year (late-2020) the gym began to automatically charge without even notifying any of the members that they had reopened, they opened an outdoor area that was packed with people and few masks. Gold's will claim they they called and emailed people but they did not (and the only way to check that they were open was to follow them on Facebook, which I do not have or use). When the first charge went through to my credit card I called the gym and asked them what my op... read more