4801 Coldwater Rd, Fort Wayne, IN 46825 United States
https://www.glenbrookhyundai.com/
Closed now
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About
We sell new Hyundais and certified and non-certified vehicles in all makes and models. We alse have the #1 rated Service Department in Customer Satisfaction in the entire district and have technicians factory trained in all makes and models. We are the only Hyundai dealership in the area to DOUBLE America's Best Warranty to 20 Years / 200,000 Miles. Come see for yourself how happy you can be at the Happy Car Store, Glenbrook Hyundai!
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Trenton H. on BBB
3 years ago
07/11/2020, 01:02 AM
I have bought 5 cars since I have been alive all 5 of them Brand new fords. My car salesman I trust at Integrity Ford retired on me....I’m 27 and the only reason that number is so many I’ve upgraded in size for 3 of them. My Girlfriends credit was not so good as she had not really established credit and had never had a real loan before. So when she started having problems with her current car of 140k miles she had gotten from a family friend she wanted to explore options in getting a newer car that Had very low miles on it and newer. We called around to a few different places regarding her credit and At 11am Trent from Glenbrook Hyundai assures is if she would get approved anywhere in Fort Wayne it would be there as they work with “30 different lenders” and could potentially get her in a car “today”. Lie number 1. I explained to him the credit score and everything and he seemed assured that he could work with it. I told him I have too much debt to income ratio because I own too many things and have too many active loans and explained to him I can’t co-sign. He told us give him 30 minutes LIE NUMBER 2 after she fills out the approval App and he will get back with us. Getting off the phone with high hopes of her filling out the approval application. Slated for up to 20k dollars
After waiting about 3 hours WE CALLED THEM... they didn’t call us. We were then referred to a man named Riley by Trent, because we did this over the phone I feel they completely dropped the ball we live in Ohio and didn’t want to waste our time driving up there if it wasn’t going to work. They put it on the back burner meanwhile she doesn’t have a car to drive that she owns because it as I said was having problems. Riley didn’t seem to care too much about prioritizing this whatsoever told us that she ended up needing a co signer which she decided to go with her dad also not great credit who lives 3 hours away told Trent this as Riley was busy and he said no problem they can overnight the co signing documents. After saying they were waiting to hear more from their “lenders” we waited until 7pm 1 hour before they closed and called back and they said that she had been approved by one lender but they were working on a few more but the banks were closed and we would find more out tomorrow and would make sure to call us in the morning.
So then comes Thursday morning Then comes the afternoon. 12pm Girlfriend calls them and asks them hey what’s going on? Well, Riley then says that they need her dads pay stubs and her pay stubs, not sure why this wasn’t done yesterday??? 3 hours later no call back 3pm She calls them AGAIN and asks them what’s going on apparently it took them 3 hours to say the pay stub she sent them from her dad was too distorted on there end so she needed to resend it so she did. 4:30 pm rolls around and I finally get fed up and call Riley and tell him she needs a car today so she won’t miss work. He tells me that if I come down there and sign with my great credit she will be good to leave today or if her dad comes down and signs today . Well Trent told us that we were fine to have the co signed not present and that they would overnight the documents to him so that was making zero sense. I told him again that I can’t get her approved I have too many loans “toys”. He said I don’t know what to tell you this is our options for today.
So I call Trent the internet sales manager And tell him what Riley told me that it made zero sense and asked him if we come up there without her dad she is good now for a car correct? And he said yes. So I leave work early and took a 1/2 point to drive her up there before they close We were going to see an Elantra with 5kish miles on it for 15k. We tell them we have a trade in and would foot the bill to tow her current car that drives but the wheel bearings were going out and she had another 500 down in cash. So after leaving work Trent calls me and tells me that no it won’t work like that due to stipulations and he is sorry after I left work to go take her up there to look at the car.
Now I’m to the point I ask the the manager Nathan if we can sign the contract until her dad can come up there Monday and just void the previous contract. He said OK that will work. So I get up there They refer us to a new salesman Evan and we tell them this is what we want And after filling out all the paperwork and running a hard inquiry on her credit and mine they roll her around a car that only her and her dad will get approved on them told me that it won’t work on my credit anyway because I have too many loans LOL which I told them in the first place!!!! So they basically absolutely wasted our time. The car they bring around is a 2016 Chevy Malibu that clearly does not look like it was taken care of. I told Evan even sitting as a passenger the driving felt extremely stiff on it and he told me that it can feel like that with new cars. I laughed and told him it’s a 2016 with 35k miles on it and I have bought 5 fords and none of them ride or drive as stuff as that car. I got out after she drove it and seen that the tires had Bulges on the sidewalks on ALL 4 tires And I want to see the car fax then Evan goes and gets the manager I assume Nathan Didn’t bring the car fax. Says that he will replace the tires and said that they must be bad from the plant. If all 4 tires have an issue the chances of continental sensing 4 bad bulge ridden tires to go on 1 car doesn’t really add up. I asked him to have a mechanic look at it and tell me what’s going on with the wheels or the car to make something like that happen. They said we will look and see if they have any more cars that could get approved on her credit and said they’d be right back. Standing outside 10 minutes later neither came back and we drove off and had enough.
Terrible service, they straight lie to you, and I honestly don’t think they really know what they are doing.
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Frank M on BBB
3 years ago
05/14/2020, 08:05 AM
Was given a quote on a Palisade and put a $1000 down on a credit card. It was non refundable which I didn't mind, because I wanted the vehicle. However, when it was time to pick up the vehicle the price changed by $150 a month higher. They didn't refund my money. I disputed the charge but lost, because the receipt said non refundable. Stay Away.
Hawkins Stephen on Facebook
3 years ago
03/16/2020, 13:41 PM
Don't sell a car that need major repair to people.
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