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Glass Doctor of Dallas Metroplex
- Glass & Mirrors
- Carrollton, TX
About this business
Glass Doctor of Dallas Metroplex is here to answer all your glass needs. Whether you are looking for double pane window repair or frameless glass shower door design or installation, we're here to help. We're committed to providing homeowners with the highest quality home window repair, residential glass replacement, and installation services. Do you require glass services for your vehicle? Our team of qualified glass specialists are master craftsmen when it comes to window chip repair and window replacement. From the back wi... read more
Location details
2001 Midway Rd Ste 121, Ste 121, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
***** ******** was professional, friendly and efficient installing our window. It was a pleasure working with him and The Glass DoctorTHANK YOU
Best company to work with, they were very professional and made the whole process super smooth. I wouldnt recommend anyone else!!
Business response:
*****, thank you for your review! We look forward to providing you assistance with any of your glass/mirror needs!
We have used Glass Doctor multiple times and have been provided exceptional service supported with a great product. We always received clear communication from the techs working our projects. I would recommend Glass Doctor for all your glass and mirror needs.
Business response:
*****, thank you for your review and your continued business! We look forward to continuing in servicing you with any and all your mirror/glass needs!
My experiences regarding the Glass Doctor of Dallas Metroplex service:1.Misleading customers on lifetime warranty: Regardless the invoice states Lifetime Warranty without any restriction, their lifetime warranty only applies to the material, not labor costs. To have them honor the warranty, customer needs to pay $75 warranty assessment fee in front, or no technician will be sent to verify the warranty. Also, the customer needs to accept the estimate and pay half of the estimate of their Labor Cost for the warrant repair, or ... read more
Business response:
************, approved this work. We have text messages to him agreeing to the total of the replacements and paying the %50 down payment as well as the signed estimate that we get to approved by the customer before ordering materials.
Ordered a large custom replacement window from the Glass Doctor in Sept. 2023. They removed my old window, and as they were installing the replacement window, they realized they mismeasured. So they had to put the old window back and reorder. Waited another month, the second window came in. As they were installing the window, they scratched it in several places. Now it's December 2023, and they are here on their third try. They've removed the old window, and applied the glue. Now they are trying to figure out how to lift the... read more
We moved into a new house in April '23 and wanted a doggy door installed in our back door. A technician came out, saw our dog, and recommended a size. We put down a deposit. When they finally installed the doggy door, it was too small for our dog. She would have had to dislocate a shoulder to get through it. Even the installation technician thought it looked small. I called to try to resolve the issue a few days after installation and no one called me back. I waited a couple of weeks and when I didn't hear from them I disput... read more
Business response:
This customer is scheduled today for a warranty assessment. The door will be reviewed and the internal team with communicate with customer what can be done.
Very dissatisfied with the experience & customer service I recieved from Glass Doctor in Carrollton, TX. Originally used Glass Dr. to replace glass in 6 windows with failed seals in 2015. Glass Dr.'s quote was about twice the other quotes we received. The salesman promptly went out to his truck & returned in 10 - 15 minutes & cut his estimate in half making him competitive & he said Glass Dr. had the best warranty in the business; lifetime warranty against failed seals. I am very thorough & have a list of specific questions ... read more
Business response:
Mr. *******, we apologize for the communication break down but we were willing to honor those 2 units for 100% warranty coverage - unfortunately due to inflation cost have gone up causing the remaining units to be higher.
Very dissatisfied with the ********************* service I recieved from ****************** in *********** **. Originally used Glass Dr. to replace glass in 6 windows with failed seals in 2015. Glass Dr.'s quote was about twice the other quotes we received. The salesman promptly went out to his truck & returned in 10 - 15 minutes & cut his estimate in half making him competitive & he said Glass Dr. had the best warranty in the business; lifetime warranty against failed seals. I am very thorough & have a list of specific ques... read more
Business response:
Mr. *******, we apologize for the communication break down but we were willing to honor those 2 units for 100% warranty coverage - unfortunately due to inflation cost have gone up causing the remaining units to be higher.
Very dissatisfied with the ********************* service I recieved from ****************** in *********** **. Originally used Glass Dr. to replace glass in 6 windows with failed seals in 2015. Glass Dr.'s quote was about twice the other quotes we received. The salesman promptly went out to his truck & returned in 10 - 15 minutes & cut his estimate in half making him competitive & he said Glass Dr. had the best warranty in the business; lifetime warranty against failed seals. I am very thorough & have a list of specific ques... read more
Business response:
Mr. *******, we apologize for the communication break down but we were willing to honor those 2 units for 100% warranty coverage - unfortunately due to inflation cost have gone up causing the remaining units to be higher.
Frequently asked questions about Glass Doctor of Dallas Metroplex
How is Glass Doctor of Dallas Metroplex rated?
Glass Doctor of Dallas Metroplex has a 4.7 star rating with 2,432 reviews.
When is Glass Doctor of Dallas Metroplex open?
Glass Doctor of Dallas Metroplex is open now. It will close at 5:30 p.m.
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