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German Auto Group
- Auto Repair
- Springfield, VA
About this business
German Auto Group specialize in German cars have a state of the art facility catering our customers. Customer satisfaction is our number one goal. German Auto Group recognizes the importance of customer service. When we as a company receive constructive comments or criticisms from our customers, we take it seriously to correct our mistakes and improve our services. We realized that some of our customer's positive reviews on "Yelp.com" get filtered to the bottom for unknown reasons. This leaves customers negative feedback, co... read more
Location details
7520 Backlick Rd, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
In response to the posting of Almondie on 01/17/2010, this is the real Chuck Wellard, and my 23 November 2009 review is REAL! I just had my Boxster serviced again today, and once again, I received outstanding service. I believe Almondie's review is NOT representative of the great work German Auto Group does for its customers. Cheers!
I want to thank German Auto and especially Tim for an exceptional experience. I visited German this week after years of frustration dealing with BMW of Fairfax. I recently attended the BMW dealers "free clinic" where they "found" over $5K worth of "repairs" - including a recommendation to replace brake fluid - which I just had done 6 months ago. I then brought the car to German Auto, where they reassessed what the dealer "found." Car is now fully repaired for $2K less than the dealers estimate. Excellent customer service fro... read more
I have a land rover discovery and they quickly diagnosed the problem, as well as charged me much less than a dealer. Staff was very helpful, courteous and I will continue to go back to them with any future needs.
Taylor and John: Many thanksfor a super experience last Tuesday with the inspection and maintenance work on my newly acquired 1999 Porsche Boxster with 52,000 miles. The blogs were correct - Taylor Chapman and the German Auto Group are fantastic to work with! John took the time to get to know me and my Porsche, and answer many of my newbee questions related to my Boxster. Taylor spent 20 minutes with me with John taking notes on the inspection of my Boxster, checking everything from back to front. Taylor obviously knows his ... read more
Mike, Just wanted to say thank you for the letting me know about your former place of employment German Auto Group. They were great! Besides taking care of my Mini, they are close to my work. Juan dropped me off at work and picked me up when the car was ready! That is customer service! I am taking my Mini there from now on, no more driving to Sterling or Manassas. The price you quoted was very close too, the cost for this job was half of the price in Manassas! I feel they are honest and didn’t cheat me. Thank goodness, with ... read more
Costs more than a dealership, watch out, they mark up the time it takes for a job and mark parts up big time, even more than a dealer does. The Porsche mechanic knows his stuff, but is also an arrogant thief. I took my Mercedes and my husband’s Porsche for repair, but never again will we use them, go to a dealership or find another specialist, there are lots of them just as capable, friendlier and offer better value. I think the positive reviews are by the staff.
I've brought my car in to be worked on here several times since I found out it existed. The place is clean, orderly and professional, but what brings me back is the honesty of the employees, quality of work and low prices. I went to my dealership recently where they quoted me hundreds upon hundreds of dollars for problems that apparently didn't even exist! Bobby Ross at German Auto Group found the problem, called to explain what was going on and took care of it. I was treated with courtesy and respect, unlike my experience a... read more
My wife and I own an older VW and AUDI. Having tired of the lack of service and the high costs associated with dealers we decided to give our business to German Auto Group based on a recommendation from a person in our neighborhood. We greatly appreciate the exceptional customer service and dedication of their entire staff and their willingness to patiently work with us to resolve the tricky intermittent oil leak and associated smell. We cannot say enough about theirattentive service, commitment to quality and value, and the... read more
This shop has a nice waiting area and is clean and well equipped, the work done is average but there charges are excessive. This place is so expensive, that even the Mercedes and Porsche dealerships charge less!!! They really do not offer any better service than other shops, and they are very arrogant. Save some money and try another place with more humble and personable people and lower prices like smaller independent specialists or otherwise stick to the dealerships.
Frequently asked questions about German Auto Group
How is German Auto Group rated?
German Auto Group has a 4.4 star rating with 431 reviews.
When is German Auto Group open?
German Auto Group is closed now. It will open at 8:00 a.m.
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