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Germain Honda of Dublin
- Car Dealers
- Dublin, OH
About this business
At Germain Honda of Dublin, we go the extra mile for each and every one of our guests. We take pride in our service and the long-lasting relationships that we've developed. Our team is made up of financial experts, Honda certified auto repair mechanics and kind, caring sales people that can relate to you and your needs.
Location details
6715 Sawmill Road, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We are so pleased with Germain Honda of Dublin. The customer service is exemplary from start to finish. No delays. No non-sense. They are competitively priced, yet willing to make a deal. Kevin is probably the best car salesperson I have ever encountered ! The communication was beyond expectations. We will return again !
It a great place to buy your first car
Germain honda of Dublin is refusing to start a claim on a car bought 2 months ago and have an EXTENDED bumper to bumper warranty on. Now they are trying to get me into a new car and are refusing to let me go to another germain since their lot is slim pickings and not of equal or greater value. I feel cheated and scammed. I just want my money back and to call it a day.
Over charged my daughter and took advantage of her to a point of almost being criminal. This place is distrusting and disgusting from the salesman to the sales manager to the finance manager.
Business response:
We are sorry to learn of your and your daughter's disappointment with her purchase experience. Please contact me at ********************** so we may discuss the details of your concern and how you feel we did not provide a quality *************** Regards,**** ******* General Manager
********************* is the worst service advisor. Horrible customer service
Business response:
We apologize that your visit did not meet the high standards we set for ourselves and our guests. We were hoping to gather further information regarding your visit. Our goal is to ensure that every guest receives the best in customer care and to meet this standard it would assist if we were able to learn more about how we failed to deliver on our promise to you as a valued customer. Please reach out to either me or our customer relations manager, *************************** at ************************************** Thank you... read more
Called to schedule a rim and tire replacement. While on the phone they confirmed they had it in stock and that it was covered in my premier collection plan since i was traveling 6hrs round trip to get it fixed. After dropping off my car they called to inform me they had no idea it was a warranty appointment and they didnt have the right rim or tire. I wasted a 6hr drive for an oops we are sorry.
Business response:
We sincerely apologize for the inconvenience caused during your recent service experience. This is not the level of service you should expect from us here at Germain Honda of Dublin. Our team will reach out to arrange to pick up your vehicle, perform the needed repairs, and deliver your car back.
I question the integrity of this service department. After three different service appointments I have left with future repairs quoted in the thousands. On second opinion, nothing is wrong or something that is much less. Last straw was when they replaced my coolant (per service schedule) and the AC stopped working that day. They charged for diagnostic and then said $1200 to replace the AC compressor and a half days labor. They broke something because they didn’t follow the right steps after filling the coolant. Management do... read more
Business response:
We are sorry to learn you feel this way regarding our service department and appreciate you bringing your concern to our attention. During your visit, our team replaced the engine coolant in your vehicle due to time and mileage. This is a separate system from the A/C system. After your visit, you had a need due to a warm spell to turn your A/C system on and found that the system was not functioning properly to cool the cabin in the vehicle. It was determined that you had a bad A/C condenser which allowed the refrigerant to l... read more
After verifying that online sales price with the sales person first thing in the morning and making a deal where I gave them my credit card for $500 good faith money, they pulled my credit report. They notified me that the deal was good and that I could pick up my car that evening. It would be certified, detailed, and a full tank of gas. Halfway through the day, I was notified by their sales manager that the online price was wrong and that they would not honor the deal. Even though we already had an agreement and they pulled... read more
Business response:
We apologize for your experience and are saddened to know that this occurred and apologize for the frustration this caused. We make every effort to avoid errors/mistakes and do our best to remedy them when they arrive. We sincerely apologize for your experience.
bought a car from them in Feb 2022 and they deleted codes off of the car and tried to lie to me about it. when i went back with proof, they fixed my car for free. 2 years later, i was having issues with a check engine light and they told me that they would take care of me. had a camshaft sensor and a few spark plugs replaced that costed me $1,800 and the same codes were back on within a few hours after promising me that it was fixed and ran great. they have taken so much money from me and have left me with a car that i can’t... read more
Frequently asked questions about Germain Honda of Dublin
How is Germain Honda of Dublin rated?
Germain Honda of Dublin has a 4.2 star rating with 5,777 reviews.
When is Germain Honda of Dublin open?
Germain Honda of Dublin is open now. It will close at 7:00 p.m.
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