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Gerald Kia of Naperville
- Car Dealers
- Naperville, IL
About this business
The knowledgeable staff at Gerald Kia of Naperville is happy to help you find exactly what you’re looking for. We offer an extensive selection of new Kia models, and a wide variety of pre-owned cars and vehicles, from sedans to SUVs, and everything in between. Stop by today and test drive your next vehicle!
Location details
1661 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Dirty dealership.Can't trust sales team.They sold a Kia ******** by Mo. Wouldn't show me the true price. I went to *********** and put in my car's VIN. They charged me for a ******** with leather, heated electric seats, moon roof, total upgrades, 8K higher than the cloth seats I needed for 3 dogs.**** in maintenance made me pay for a tire. He gets ***** when on his steroids. And mean. Just to get his way...sort of threatening. What a joke. An employee drove the car before me and had gotten a nail in a tire. Totally unethical... read more
Business response:
********,I have reviewed your 2020 vehicle purchase, which occurred during the widespread vehicle shortage. I understand that finding a vehicle at that time was particularly challenging due to supply chain issues. Upon review, I confirmed that the vehicle you purchased had an MSRP of $29,660, and you paid that exact amount. Additional items were included in your transaction, which affected the total amount financed. However, when you returned to us a month later, we processed a total refund of $3,689 for items you chose to r... read more
Scheduled an appointment for a routine oil change. At check in, I was greeted with the strangest protocol. It wasn't your normal "how can we help you today". Within seconds, the check in conversation turned into, "I see you haven't performed a tire rotation in a while, nor have you changed your cabin filters. Because you haven't done so, you're at risk of voiding your vehicles warranty". There was a lot more of unnecessary editorialization. Felt more like I was being chastised. Strongarmed or else leave demeanor by the servi... read more
Business response:
****, we took the time to review your experience with us. We are always looking for an opportunity to make our customer experience better. More often that not we are able to see that there was a breakdown in either our stores response or the teams communication with a customer. Upon watching and listening to the interaction between you and our Advisor, we were not trying to "sell" you anything; rather stating the requirements of Factory Recommended Maintenance that is required by any Manufacturer to keep the Factory Warranty... read more
They have E price for the vehicles I had on their website put my info and all for a teluride. But they wanted a markup, it is a deceptive practice it should have been mentioned on their website.
Business response:
The General Manager contacted the customer on 3/15, and we are selling the customer the Telluride for the **** of the vehicle! The customer is bringing in his trade in for us to evaluate on Friday, and hopefully putting a deal together with him. The customer seemed pleased after the phone conversation!
I had an amazing experience at Gerald **** In this market it is hard to get a vehicle at MSRP and they sold me a vehicle for MSRP anyway. Everyone was kind to me as a woman purchasing a car. A lot of places still treat women like they cant buy a car by themselves. They lowered my interest even more than they already had negotiated when they found out I was a college grad. They also were transparent about fees, though that protection package is 999 dollars and I fail to see the value. I would like to see this become optional.... read more
Business response:
****, we are very happy that your experience was great! We appreciate the kind words, and appreciate your business. We are here for you if you need anything. Enjoy your new ****
I should have consulted this before coming to this dealership. The salesman was nice and upfront about the additional 999 package. However, after explaining my budget and two days of looking at cars, the car we had settled on was now about 10 grand higher than their advertised price because there was a "typo". It was rather disappointing and I had brought my family with me so that we could drive it home together. I find it hard to believe this "typo" was something new as someone was looking at this car the first time we visi... read more
Business response:
We apologize to *********** about his experience. This vehicle in question was actually at another dealership, and the salesperson was unaware of the pricing mistake made by the other dealership. We didn't mean to waste *************** time at all. The ** of the dealership reached out to ***********, and offered for him to go to the other dealership to purchase the vehicle at the advertised price, but *********** had already purchased another car. The ** gave *********** his number so that he could help the ****'s out person... read more
Not cool. Called to check pricing on Kia ********** & see what options were in stock/arriving soon. I mentioned my budget over the phone. was very informative in letting me know which two options would fall within that budget. So, I set up an appointment. The sales person was super friendly & great to test drive with. Interested in two vehicles just under my budget, we sat down & reviewed all incoming *************** pricing. Now, during all of this, the managers, used car manager, etc. took a look at the vehicle I was possi... read more
Gerald Kia of Naperville is deceptive and is not accommodative with respect to pricing and price negotiations with customers. The Gerald Kia of Naperville sales manager and management team is rude, insensitive, dismissive, and combative when conducting price negotiations. The sales team does not take the time to explain any details regarding their markup over MSRP, is marking over 15% more than MSRP and charges for add-on "safety packages" that are deceptive. The Gerald ******************* is only a markup and is of little v... read more
BUYER BEWARE!Very disappointing. My salesperson was fine. He unfortunately was handcuffed in conversations with me the customer by his management. 1st - I am in the automotive business, so I understand the details and profit around new and used vehicles. But this dealership gouges and rapes their customers with fees. They tried charging $10k over sticker in "market adjustment costs on new vehicles. They tried charging $999 ** "Gerald ******************** fees. For nitrogen in tires and other BS that has relatively $0 cost! T... read more
We bought a car for my mother online from this dealer though we were out of state because they had the color she wanted which was hard to come by. Everything started smooth with the negotiation but then it came to a screeching halt. They told her no they couldn't do the paperwork online even though it is the year 2020 and "over-nighted" it. It took 4 days for the paperwork to get here. Then when she got the paperwork back to them and they submitted her check (for more than half the price of the car) to the bank, they then to... read more
Frequently asked questions about Gerald Kia of Naperville
How is Gerald Kia of Naperville rated?
Gerald Kia of Naperville has a 4.6 star rating with 3,558 reviews.
When is Gerald Kia of Naperville open?
Gerald Kia of Naperville is closed now. It will open at 9:00 a.m.
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