Georgia Furniture Mart

Robin J 

on BBB

2 years ago

Company will not help with defective furniture. I bought a bedroom set less than 2 yrs ago, unfortunately I wasn't aware that I didn't have a warranty, however as I was trying to speak with management in how to resolve the matter, everyone kept throwing in my face "Well you didn't purchase the extended warranty". And even went so far as to as it wouldn't help with this anyway. WOW so what would have been the point. That's neither here nor there. The real problem is their **************** tactics. I ask for a Manger, got some... read more

george a 

on BBB

2 years ago

My package had everything it was suppose to have. Nothing was broken. Built my bed with no issues. 

Shelia B 

on BBB

2 years ago

The worst experience I have had.after spending my money!07/26/2022, after closing on my new home, I walked into the ******** location and spent $8400 on furniture for my new home. Most of the items that I selected were on backorder and the salesman stated they did not sell their showroom furniture. My delivery date was set for 08/23/2022. On 08/22/2022 ,after not receiving communication about my delivery, I called them. At that time ,I was told by the employee that my cabinet was still not available! When I asked why I had n... read more

sheryl B 

on BBB

3 years ago

I BOUGHT A RECLINER SOFA IN MARCH....THE MOTOR WAS NOT WORKING ON ONE SIDE. A TECHNICIAN CAME OUT IN APRIL...NO RESPONSE. tHEY DON'T CALL YOU OR UPDATE YOU. I BOUGHT 3 COCKTAIL TABLES, PARTS WERE MISSING...HAVE NOT HEARD FROM THEM...I AN CONSTANTLY CALLING THEM ...CUSTOMER SERVICE IS DEPLORABLE. 

Casey W 

on BBB

3 years ago

After several weeks of searching for a sectional for our new home, we decided on one from Georgia Furniture Mart. After placing our order online we received a message from ******** a few days later(3/25/2022) letting us know our order was ready for pickup. The following day (3/26/2022) we rented a trailer to pick up our new sectional, after waiting several hours in the GA heat I respectfully made it clear to the distribution center staff how we have been waiting for far too long and have young children in the vehicle. A few ... read more

Raven W 

on BBB

3 years ago

I purchased replacement drawers over a year ago from GA furniture mart. When the order was placed I was advised the drawers would be available in about a month or two. It has been over a year now and I have not received my order. Ive called 50+ times to get statues on this order. Each time I was assured that they are coming from overseas but will be in soon. Each representative I spoke with advised they will keep me updated but I have yet to receive one call back. Ive always had to take time out of my day to call them for up... read more

Victoria P 

on BBB

3 years ago

I was advised by GFM that they no longer accepted payments over the phone so, I drove to the store. I arrived and waited to be helped when the *** tells me that I haven't made a payment in an entire year. This was incorrect. They advise me that they switch POS providers recently and that they no longer have saved payment methods on file. The *** asked me to give her receipts for all the payments I made OVER THE ****** When I said that obviously, how would I have a receipt for an over the phone payment, she asked me to produc... read more

Phillip S. 

on BBB

3 years ago

I think their customer service was unprofessional and the delivery service they use was terrible. I purchased a dining room set 12-14-21 and they deliver it 1-4-22 the table came with no hardware screws to connect the base of the table so the table was unsafe to eat on also, the tabletop was damaged and the base of the table was offset causing it to rock. So one week later they delivered another tabletop without any screws for the second time. Then, for the 3rd attempt, they delivered another table and base. This time both t... read more

Sumeet S 

on BBB

3 years ago

I bought a bedroom set with insurance on July 24th 2021 amounting to $2230. The product was delivered with a manufacturing defect and was identified at the time of installation. I was told that the product will be replaced. Its Nov 4, 2021 After multiple phone calls and follow up the product has still not being replaced, the replacements are either out of stock or the technicians are unable to fix it. Its been a gruesome experience to continuously follow up, unnotified cancellations of appointments, from multiple unsuccessfu... read more