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Georgia Furniture Mart
- Retail
- Norcross, GA
About this business
Location details
6694 Dawson Blvd, Norcross, GA, 30093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I purchased a sofa and loveseat from the Norcross location. This is the 2nd time that I have purchased furniture from them. They told me the delivery date(Sept 9th), and said I would get a text with a window of the time it would be delivered. they sent me a text with a time frame. Later that day...I get a text with a new time, which was later than I had already confirmed. When I called, and asked about it....they said that I was set up for the later time. My furniture was delivered 30 minutes BEFORE the initial time.The next... read more
Business response:
We hope this message finds you well. We are writing to address your recent concern regarding the change in your scheduled service time window. First and foremost, we want to sincerely apologize for any inconvenience this may have caused. We understand that your time is valuable, and it was not our intention to disrupt your day. Unfortunately, unforeseen circumstances can sometimes affect our best-laid plans. Originally, your service was scheduled with a different service truck and technician. Regrettably, the assigned tech... read more
I made a purchase for a king *** in April 2023 the amount was over $2000. I've spoke with My sales person numerous of times. They have the furniture and my total purchase amount. I ask to speak to store manager on several occasions and was told if I spoke to a manager they would transfer call back to customer service. **************** seems clueless when I call saying they can't find no records of my total purchase price. At this time I need a full refund.
Company will not help with defective furniture. I bought a bedroom set less than 2 yrs ago, unfortunately I wasn't aware that I didn't have a warranty, however as I was trying to speak with management in how to resolve the matter, everyone kept throwing in my face "Well you didn't purchase the extended warranty". And even went so far as to as it wouldn't help with this anyway. WOW so what would have been the point. That's neither here nor there. The real problem is their **************** tactics. I ask for a Manger, got some... read more
My package had everything it was suppose to have. Nothing was broken. Built my bed with no issues.
The worst experience I have had.after spending my money!07/26/2022, after closing on my new home, I walked into the ******** location and spent $8400 on furniture for my new home. Most of the items that I selected were on backorder and the salesman stated they did not sell their showroom furniture. My delivery date was set for 08/23/2022. On 08/22/2022 ,after not receiving communication about my delivery, I called them. At that time ,I was told by the employee that my cabinet was still not available! When I asked why I had n... read more
I BOUGHT A RECLINER SOFA IN MARCH....THE MOTOR WAS NOT WORKING ON ONE SIDE. A TECHNICIAN CAME OUT IN APRIL...NO RESPONSE. tHEY DON'T CALL YOU OR UPDATE YOU. I BOUGHT 3 COCKTAIL TABLES, PARTS WERE MISSING...HAVE NOT HEARD FROM THEM...I AN CONSTANTLY CALLING THEM ...CUSTOMER SERVICE IS DEPLORABLE.
After several weeks of searching for a sectional for our new home, we decided on one from Georgia Furniture Mart. After placing our order online we received a message from ******** a few days later(3/25/2022) letting us know our order was ready for pickup. The following day (3/26/2022) we rented a trailer to pick up our new sectional, after waiting several hours in the GA heat I respectfully made it clear to the distribution center staff how we have been waiting for far too long and have young children in the vehicle. A few ... read more
I purchased replacement drawers over a year ago from GA furniture mart. When the order was placed I was advised the drawers would be available in about a month or two. It has been over a year now and I have not received my order. Ive called 50+ times to get statues on this order. Each time I was assured that they are coming from overseas but will be in soon. Each representative I spoke with advised they will keep me updated but I have yet to receive one call back. Ive always had to take time out of my day to call them for up... read more
I was advised by GFM that they no longer accepted payments over the phone so, I drove to the store. I arrived and waited to be helped when the *** tells me that I haven't made a payment in an entire year. This was incorrect. They advise me that they switch POS providers recently and that they no longer have saved payment methods on file. The *** asked me to give her receipts for all the payments I made OVER THE ****** When I said that obviously, how would I have a receipt for an over the phone payment, she asked me to produc... read more
Business response:
Hello ******************, We sincerely apologize about your experience with our company, we do value the safety of our employees along with our customers. We have recently migrated over to a new system, and I believe the request for the bank statements was for a fast response time in getting your issue resolved. We understand this could have been frustrating from a consumers point of view and again we apologize about this. However this is a learning curve for our staff along with a training opportunity.
Frequently asked questions about Georgia Furniture Mart
How is Georgia Furniture Mart rated?
Georgia Furniture Mart has a 4.5 star rating with 810 reviews.
When is Georgia Furniture Mart open?
Georgia Furniture Mart is open now. It will close at 6:00 p.m.
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