Georgia Furniture Mart

Lisa J 

on BBB

2 months ago

The guy came out on Thursday and I called every day to try to get some service. They continued to tell me the Lady were out the office until the continued to day. when I call on the eighth day, I had let the person know that Ive been calling every day and thats when I spoke to the lady ***? they played me off for 7 days saying that she had call me that department was closed she was busy They dont know why she did not answer the phone. It was terrible and then they trying to play like I am in the wrong. We never shop there ag... read more

Lisa J 

on BBB

2 months ago

The guy came out on Thursday and I called every day to try to get some service. They continued to tell me the Lady were out the office until the continued to day. when I call on the eighth day, I had let the person know that Ive been calling every day and thats when I spoke to the lady ***? they played me off for 7 days saying that she had call me that department was closed she was busy They dont know why she did not answer the phone. It was terrible and then they trying to play like I am in the wrong. We never shop there ag... read more

CJ W 

on BBB

2 months ago

I purchased a desk and couch from GA Furniture Mart Kennesaw about a month or so ago. They were delivered the next week. When the desk got there the delivery team noticed that the desk was damaged. I was told that it was the last one left. So I was asked what I wanted to do so I stated that I would just keep the couch and I didnt want the desk due to the damage. I have called and called and have been told by everyone including the store manager that they would give me a call. There has been no call. I am now being charged as... read more

Kenya C 

on BBB

8 months ago

Liars and scammers. They don't deliver your furniture that's on back order and won't even call you to let you know when it is available in the ******** area. I waited 2 months additional to 1.5 months for notification of my mirror dresser being available for pick up. I called and spoke with the night manager who started an argument as he seen his employee never notified me and tried to make it MY ISSUE or that the item was pushed back again, he said he can't see the date it came available... THATS A LIE!! As a long time cust... read more

Pearlie Y 

on BBB

a year ago

This company do not sell quality furniture. First set of furniture were very flawed, sofa out of lined , love seat shoulders not lined, and the second set of furniture sent out was worst. The sofa stitching is too short, shoulder up too high. ************* is out of lined. I was told by custom service this was in the margin of error. GFM dont sell quality furniture! I did not get what I paid for. A expensive ******* money down the tube. ******* Y 

Reco J 

on BBB

a year ago

This place is horrible. I purchase a bed from them and this is the second time it was broken. The delivery techs said that they did not have all the parts so they just left it incomplete. I've made several calls to customer support which is so horrible. I am so exhausted about this whole situation that has transpired over the course of about 6 weeks. They can just come pick up all of this stuff and refund me. 

Daniel H 

on BBB

a year ago

Prices might be cheap, but everything after the sale is terrible. I had over 25 boxes of furniture I picked up. I knew I was risking damage by not opening boxes but all packaging looked new.What ****** me off is I asked because I was unsure if I had all the pieces. The guy was rude, and counts the inventory on the sheet and then counts the boxes and reinforces its all there.I get to ******* ** 2 1/2 hour drive. 1 bed frame is missing all hardware. And another bed frame they gave me 2 foot boards instead of a head board.I cal... read more

Holly M 

on BBB

a year ago

I purchased a sofa and loveseat from the Norcross location. This is the 2nd time that I have purchased furniture from them. They told me the delivery date(Sept 9th), and said I would get a text with a window of the time it would be delivered. they sent me a text with a time frame. Later that day...I get a text with a new time, which was later than I had already confirmed. When I called, and asked about it....they said that I was set up for the later time. My furniture was delivered 30 minutes BEFORE the initial time.The next... read more

Barbara B 

on BBB

2 years ago

I made a purchase for a king *** in April 2023 the amount was over $2000. I've spoke with My sales person numerous of times. They have the furniture and my total purchase amount. I ask to speak to store manager on several occasions and was told if I spoke to a manager they would transfer call back to customer service. **************** seems clueless when I call saying they can't find no records of my total purchase price. At this time I need a full refund.