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Genesis of West Knoxville
- Car Dealers
- Knoxville, TN
About this business
Location details
8729 Kingston Pike, Knoxville, TN, 37923, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have had major issues with my two GV70’s where the cruise control slams on the breaks for no reason no one around just puts on the breaks. Several time there were cars behind me that have almost hit me. Documented with video. The dealership instead of helping me will not allow me to come back to the dealership. I have never been rude or out of line. If they can’t fix it they fire me as a customer. Be very aware of the type of business they Really are I have tried to talk to the owner he refused to talk. They truly have zer... read more
Worst dealership I have ever been to! Terrible customer service, would not offer loaner car and had car for 5 days. Wanted to charge me $3,800.00 to replace IEB module. Took car back and got repaired for $700.00 at another Genesis dealership. No one at the Grayson dealership ever followed up. Service team was out on training Thursday and Friday. I told them the issue and they charged me $200.00 for a diagnostic fee.
I was interested in purchasing a Genesis so I dropped by this dealership. I had dropped by several times and the place was very, very crowded. Their inventory was beyond capacity and it was a fight to find parking. This made it extremely difficult to find what I was looking for and the clutter was overwhelming. One bonus to this is that my presence went unnoticed and I was able to browse the lot unbothered by salesman, which could be a negative issue for some. I wound of leaving the lot because of the cluttered inventory, an... read more
The staff at Genesis of West Knoxville was an absolute pleasure to deal with in the purchase of our 2026 GV80 Black edition. They were friendly, knowlegeable and extremely helpful to my husband and I. We are new to the Genesis brand but if our initial experence is any indication of the red carpet treatment it will not be our last.
Frequently asked questions about Genesis of West Knoxville
How is Genesis of West Knoxville rated?
Genesis of West Knoxville has a 3.9 star rating with 78 reviews.
When is Genesis of West Knoxville open?
Genesis of West Knoxville is closed now. It will open tomorrow at 9:00 a.m.
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