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GECU
- Credit Unions
- El Paso, TX
About this business
Location details
7227 Viscount Boulevard, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
So horrible experience! I helped a friend to get a car loan in time for COVID and 3 family members died within month. GECU is so inconsiderate at this time of COVID. Threatens us with letters because we are delinquent. Don't allowed us anymore to deposit for we didn't pay the loan. Biggest regrets of my life. I called customer service not to worry. I will pay the whole balance within this month. But she insist I need to give her a date. Which I didn't able to fulfill. 2days later. I went to the bank to make deposits. I was t... read more
Business response:
GECU's goal is to work with our member and find viable solutions when a member has a unique situation, concern or misunderstanding. GECU has reached out Ms. Peake via telephone and email to discuss the details of her concerns and will work with her to answer her questions and resolve her concerns. Any question regarding this matter, we ask that she contact Jenny Turner, AVP Collections at 915-774-8350.
This review is for the Edgemere GECU branch. I have been a member of GECU for years now and have had several loans with them and currently have several deposit accounts. I have never had an issue till now and I believe it was either with ************ at the edgemere branch who I spoke with. We have been making a lot of movements with our finances because we are moving out of town. Therefore, one of the changes was to change my direct deposit from my employer. Which we chose to keep GECU as our primary credit union still. Unf... read more
Business response:
GECU has reached out to Ms. E******* to identify solutions regarding her concerns and she was satisfied with the outcome. Ms. E******* was asked to contact GECU directly if she has any future questions on her accounts or concerns with the level of service provided.
Soy cliente de GECU desde hace varios anos y NO ESTOY CONFORME con los cargos que aplican en las tarjetas de DEBITO por INSUFICIENCIA DE FONDOS ya que si esta un pago inesperado pendiente de cobrar y el cliente antes de que se pague dicho cobro, el cliente DEPOSITA ese mismo dia para que no le aplique el banco ese cargo, LO QUE HACE GECU es meter primero el cargo de Insuficiencia de fondo, no obstante ese mismo dia que se hace el pago y al ultimo el Deposito, lo que me parece que es un ABUSO por parte del banco, ya que consi... read more
Business response:
GECU has reached out to Mr. ****** to discuss the details of his claim and explain the real time clearing process. If he has any further questions regarding this matter, we ask that he contact Claudia Aranda, Call Center Manager at 774-8214. GECU's goal is to work with our members and find viable solutions when a member has a unique situation, concern or misunderstanding. That is an important part of our mission and legacy of people helping people.
Stay away from them, far away!!! Worst experience ever. I curse the day that had to take a loan from them. Used to have two car loans with them but had to return one of the cars. Absolutely no way to work out anything with them. They are super fast on charging you fees but will never ever help you out to even setup the online account with them. Up until now day, I have not be able to see anything as far as history of payments, charges, fees, amount left to pay. I have to go to Credit Karma in order to get any idea what I hav... read more
Business response:
GECU emailed Desislav Pavlov on April 29,2020. We would like to discuss and review this situation. Please feel free to contact Jenny Turner AVP Collections at 915-774-8350.
Run! This bank will eat you alive with the reduculous fees that they cause! Let me give you an example. Say you fall short a couple of dollars , they will charge you a $30 fee, if it's international and they charge an international fee, they will also charge you a $30 fee on the fee THEY charge you automatically. This bank does not value its members, I have been with GECU for 8 years and they don't care to help out when you really need it. Won't be coming back to this bank after I collect my check tomorrow morning.
Theyblove to take your money. You're given the run-around when a transaction ocuurs which was not authorized. You're expected to know details as an employee. Edna from the Main Office was not helpful at all with an employee missed document. Since the document was missed, account holders must pay for that mistake. Not feeling the trust with this Bank.
Business response:
We appreciate the feedback from Mr. G***** and apologize for the negative experience he encountered. We have spoken to Mr. G***** and were able to resolve the issue to his satisfaction.
Unwilling to help their customers, regardless of payment history. I was a member for with them for over 20 years.
Business response:
GECU values our member relationship, so our goal is to work with our members in all aspects of the collection process. We would like to ask Ms. S********** to contact our SVP/Chief Lending Officer, Hazel Kennedy at (915) 778-9221 to see if we can reach a viable solution for both parties.
Frequently asked questions about GECU
How is GECU rated?
GECU has a 2.2 star rating with 147 reviews.
When is GECU open?
GECU is closed now. It will open on Monday at 9:30 a.m.
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