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GECU
- Credit Unions
- El Paso, TX
About this business
Location details
7227 Viscount Boulevard, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had to cancel my card a week ago, and GECU barely shipped my card. I called multiple times in the past week, and someone spoke to me and let me know it would be expedited Wednesday. I had received no tracking information, and the employees had no idea when it would come in. Now, if I miss the package by a few minutes running errands, I will get my card sent back. There is so much instability and confusion in this bank, and no one seemed to know what was going on, nor could they provide any answers. In my next visit to ****... read more
Business response:
We were able to contact **************** and resolve the issue regarding her card. She is satisfied with the response.
GECU Location at ************************************** ** Today Nov 1st 2023, I went to cash and insurance check to pay for a transmission repair on my **** VW Atlas. Previously I had spoken to the Branch manager to understand what where the requirement to cash a check that had GECU and my name under it. The manager said I would need to bring the invoice showing that the repair had been done. That is exactly what I did. When I got to the location they (************) told me that was not sufficient and that I would have to f... read more
Business response:
On November 1st, ****************** del Rio presented an insurance check made payable to GECU for repairs to his vehicle which was negotiated on the same day. We made contact with ************************** on November 3rd to address his concerns regarding the check acceptance process. ************************** was satisfied with our response and follow up of his concern.
They did not allow me to go inside their location on Mesa and Osborne when I arrived at 5:03 PM indicating that they closed at 5 PM. I indicated that I had to leave early from my work to get there and I was coming from *** ******. The construction on I-10 did not allow me to get earlier. They mentioned that it didn't matter as all the tellers were already closed, even though there were still customers inside. It seems unethical that they do take money and accept members from **** *** ******but do not have a location in there... read more
Business response:
Branch Manager ****** ***** made contact with Mr. ******** on August 3rd to address his concern and apologize for the inconvenience. We clarified with Mr. ******** our drive up units are available to him after hours as well as offer Las Cruces GECU ATM transaction alternatives. Mr. ******** was satisfied with the solution and appreciative of the follow up. Mr. ******** is able to contact Branch Manager ****** ***** regarding any future needs.
Do not get a car loan with them. They will issue repo at 50 days late. Then they will ask for ridiculous terms to cancel repo. It’s getting worse with them every year. **** **** ** ******* ********* *** ***** ** *** ***** ********** ***** * **** ** **** ******** *** ******* ******* ** *** ***** ****** ***** ***** ******
Business response:
GECU reached out to Ms. ****** to discuss the details of the correspondence in an attempt to answer and address her concerns. ***** ******Vice President of Collections spoke with Mr. ****** to address her concerns and provided her direct contact information in the event she has any additional questions.
My car loan with my ex wife was with GECU. It started out great ***** ** ********** **** ** **** ***** *** **** *** *** *** **** ** ***** *** ********The car dealership and GECU had a disagreement for over a month plus where GECU blamed us for not paying the loan when the car was already sold. The dealership sent the check multiple times but GECU denied the check multiple times pass the 30 day mark. This as you can imagine hit my credit score ******** ** ** ******. I disputed the score because it was between the dealership a... read more
Business response:
GECU has reached out to Mr. ****** to discuss his concern. He is satisfied with the assistance GECU has been able to provide him. Mr. ****** has been asked to contact GECU directly in the future if he has any questions on his accounts or concerns with the level of service provided.
Atm made a 1000 dollar mistake on deposit. So a few months later on pay day with out notice they withdrew 1000$ and could not pay my bills. They made no payment options available toe and for 6 weeks did not have money for my bills because of your atm mistake. Management gave me a coulle 10$ gift cards for inconvenience. How do i pay bills with $20 of steak house gift cards. They should not be able to strong arm customers because of thier mistakes.
Business response:
****** ********, Vice President of Payment and Remote Services, contacted Mr. ****** and provided additional information regarding the $1,000 withdrawal. Mr. ******** concerns have been addressed, and was provided with ********contact information in the event he may have additional questions or concerns.
They charge you $5 per bank statement. If you need a year's worth of bank statements, that can easily amount to $60. All because they will only give you access to one year of bank statements online. It's ridiculous to charge your customers $5 per statement. Make the information available online for at least the last 5 years. Those are our records. We shouldn't be charged for banking with you. Again, that is our private information. It doesn't cost your teller $5 in paper to print one statement. I'll be banking elsewhere from... read more
Business response:
We have reviewed the correspondence submitted to *** ****** ******** ****** ** ******** ******* ****** ********, Vice President of Payment and Remote Services contacted Ms. ****** and provided her information regarding the accessibility of her statements. Ms. ******’ concerns have been addressed and she has ********contact information in the event she has any additional questions or concerns.
I would NOT recommend getting an auto loan from gecu! They have tried to charge me several times because they can't find my insurance policy.
Business response:
GECU has been unsuccessful in attempting to reach our member. The account has been reviewed and we have confirmed his concern with the insurance has been corrected. We'd like to request Mr. ********contact GECU directly at 915-774-6084 to discuss further. Thank you.
This bank is the worst. Their not helpful in person nor online. All this bank dies is take and take from you. People be careful
Frequently asked questions about GECU
How is GECU rated?
GECU has a 2.3 star rating with 131 reviews.
When is GECU open?
GECU is closed now. It will open at 9:30 a.m.
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