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GECU
- Credit Unions
- El Paso, TX
About this business
Location details
7227 Viscount Boulevard, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
When you call, you will NEVER talk to a person. You hit 1,4,8 etc and just go in circles with recordings. I got an auto loan and AFTER WARDS told my insurance deductible can't be more than $1000. Mine is because it makes a difference in hundreds of dollars. Their other trick is "our system is down" so a call won't go through. The message is We don;'t want to talk to customers because we don't Care about you and you are not important. Today I've been on hold 40 minutes with GECU gave up and called a different number but same ... read more
By far the most disappointing and frustrating experience I have ever had with an organization. What should have been a one-day process has now taken me over 6 days to complete. Online lending is supposed to be more convenient, but not when I have to call every couple hours for updates only to be told that there is additional steps or issues with the application that I would not have been made aware of if I had not called. I have worked with 5 different associates every single time I have called and every single one got caugh... read more
On or around April 30, 2025, a transaction using my debit card was declined, despite the availability of funds and the correct personal identification number (PIN) being entered. Upon visiting the GECU branch located at *********************************, on 4/30/25, the drive-through teller attributed this issue to Mastercard.Subsequently, I contacted **********, who informed me that GECU was experiencing a widespread problem affecting numerous debit card holders. On or about May 1, 2025, I visited the same GECU branch where... read more
I have been trying to open a business checking account with ********************** both online and in person at a branch since May, to no avail? The first time I tried online and a ****************** responded and asked for the credentials needed. She passed my application to a rep named ********************, where I was then told there was an issue that needed to be corrected through the comptroller. After correcting everything over the phone with the comptroller, I waited a few weeks as instructed by a ********************... read more
Business response:
We appreciate ************** for bringing his concerns to our attention. Our ******************* ******** ****************************** reached out to ************** to discuss his experience during the process of opening a new business account. We clarified the acceptable forms of business documentation required by the credit union and addressed his specific question. ************** was provided with direct contact information for any future questions or concerns he may have.
GECU no longer provides good customer service, it was once a bank with great service. BUT lately there is no more personal touch to customer service. I could not talk to a real person. It was a simple question related to my debit card. No, I did not want to cancel it but simple enough question. I had to drive to a branch and walk in and ask. It took 30 seconds to answer. I had tried call from late morning to early afternoon but after trying multiple times during the day. When asking to open an account for my son, I was told ... read more
Business response:
We appreciate ****************** bringing his concerns to our attention. ****************** was contacted by our New *Account Relationship Center Supervisor, ******************************* to address his experience during the process of opening his sons youth account. We were able to clarify the acceptable form of identification required by the credit union and process of opening an account online. We ensured that all ******************** questions were addressed, and any misunderstandings were resolved. ****************** ... read more
Gecu is taking money out of my account as a return which should have never happened this is not acceptable at all taking people's money away 5 times they let charges go thru and put my account in the negative and then charges the return fee so they can make money off thier customers I can't believe they do this I want the return fees credited back to my account
Business response:
****************** was contacted by GECU ******* Center Supervisor, ***************************, regarding his concerns on NSF fees. He was provided with detailed information on how transactions are processed in real time and funds need to be available at the time the transaction clears. ****************** was satisfied with our follow-up and was provided the option to reach out to GECU to discuss any account inquiries in the future.
It is unfortunate to see how this credit union has taken a dive in regards to consistency and service. You would think that employees are trained on the policies to at least provide a uniformed level of service. I've been with them for over 35 years. I've recently had to reach out to them for personal financial reasons. Each associate I've talked with has provided a totally different response. Today I had to go directly with a Supervisor in order to resolve my issue. To say that an associate thanked me for teaching him somet... read more
Business response:
GECU reached out to **************** to discuss the details of his review. *******************************, Vice President of Collections spoke with **************** and was able to confirm he has received the support requested. He has direct contact information for any additional questions and stated he is satisfied with the outcome and the service provided to him.
Ive been banking with GECU for the past 6 years going on 7 years. I recently opened a car loan and Ive never had so many issues until now. They have messed up the whole process and have not taken this very seriously or prioritized this whole process. Im currently Active duty for the Army and I am pcsing and have been trying to get a vehicle for the past month. Its been a long week and they seem to not care to get the process going after Ive provided every document and information needed as the dealership has been doing their... read more
Business response:
On June 17, 2024, **************** was contacted by AVP-Consumer Lending ***************************. **************** stated all issues regarding his complaint have been resolved. The loan requested was funded and he has possession of the vehicle he purchased. **************** stated no further action is needed from GECU since everything was finalized.
**** **** **** ********* ***** **** ******Every time a business tries to charge your account WHETHER OR NOT IT GOES THROUGH, GECU apparently charges you $29.50. We have text notifications set up and received nothing.**** ** *** ********** ** ***** **** **** **** **** ******* ** ** ** ****** ******* *** **** **** ***** **** ***** ******* ** *** **** **** ******* *** ******* Our account never went negative, we got zero notice the charge was even attempted, and yet they *****$29.50.Employee/Supervisor ****** ***** is a joke, he... read more
Business response:
************ contacted GECU and was provided an explanation on how transactions post to his GECU account and was given options to avoid any future fees. ***************************, ******* Center Supervisor followed up with ************ to discuss this concern. He is aware that GECU received his feedback and we are committed to continuous improvement for our membership. ************ was appreciative of the conversation and he understands he can reach out at any time to discuss this matter further.
Frequently asked questions about GECU
How is GECU rated?
GECU has a 2.2 star rating with 137 reviews.
When is GECU open?
GECU is closed now. It will open on Monday at 9:30 a.m.
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