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GECU
- Credit Unions
- El Paso, TX
About this business
Location details
7227 Viscount Boulevard, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I would NOT recommend getting an auto loan from gecu! They have tried to charge me several times because they can't find my insurance policy.
Business response:
GECU has been unsuccessful in attempting to reach our member. The account has been reviewed and we have confirmed his concern with the insurance has been corrected. We'd like to request Mr. ********contact GECU directly at 915-774-6084 to discuss further. Thank you.
This bank is the worst. Their not helpful in person nor online. All this bank dies is take and take from you. People be careful
I got incorrect information from a telephone representative about a delay in a ***** deposit. I thought. ****** at the Viscount location, and a manager named *****, got the correct information. It was *****, and not the two banks involved, that was delaying to transfer. Because of security, Patriot Act? Eho knows. I have been satisfied with my time at GECU, and have found ways to get around their not having services I can get from a large bank. ...Like ATMs worldwide, or only beimg able to ***** $200 at a time. They are resp... read more
Business response:
GECU has contacted Ms. ***** to thank her for her feedback on her recent interactions over the phone and in branch. In addition, our Contact Center Manager addressed all questions regarding *****transactions. Ms. ***** was satisfied with the resolution and follow up from GECU.
I absolutely hate this bank. I wish I could go back to the day I decided to use this bank. They have "help" in front that is useless. They cannot do anything other than sit there and tell you to use the ATM teller and give you a card. Useless and frustrating. I will be changing banks next week.
Business response:
We have contacted and attempted to address Ms. ******** concerns, however she advised she does not want to speak with us or discuss the situation at this time. We have also reached out via email should she decide to discuss the matter at a later date.
I absolutely hate this bank. I wish I could go back to the day I decided to use this bank. They have "help" in front that is useless. They cannot do anything other than sit there and tell you to use the ATM teller and give you a card. Useless and frustrating. I will be changing banks next week.
Business response:
We have contacted and attempted to address Ms. ******** concerns, however she advised she does not want to speak with us or discuss the situation at this time. We have also reached out via email should she decide to discuss the matter at a later date.
With supply of new cars at an all time low, and interest rates on the rise I haven’t been looking forward to purchasing a new car. ***** ***** in the loans department has went above and beyond to help me with financing my car. Even when an out of state car dealership was extremely rude to him over the phone he stayed professional, and continued to support me as the customer. This experience has helped GECU secure me as a customer for life.
Business response:
GECU takes pride in helping members navigate the current challenging auto market. The people helping people philosophy was demonstrated by ******* service and GECU thanks you for taking the time to recognize the high level of service received during your transaction and values your membership for life. Thank you for your trust in GECU!
** ****** ******* *** * **** ** ***** ***** **** ** **. Not only are their fees ridiculous, but they WILL NOT notify you on important information like "low balance" or "possible NSF" instead of sending a heads up or possible 24hrs to transfer funds and helping their "valued members" they will charge you for "covering" your charge and then charge you for "spotting" you, again with no notification.
Absolutely terrible experience. This is the third home I've purchased; first and last that will be financed by GECU. My loan officer stopped communicating with me*************** for two weeks, which caused multiple problems. My disclosures included incorrect information despite the fact that I provided the correct information at application and the bank staff at every level pushed me to sign them without corrections. I had to insist even at the management level until I was finally offered an opportunity to sign documents tha... read more
Business response:
GECU reached out to Ms. ***** to discuss the details of the correspondence in an attempt to answer and address her concerns. ************, Vice President of Mortgage spoke to Ms. ***** to address her concerns and provided her direct contact information in the event she has any additional questions.
GECU has changed significantly over the years. Speaking to their customer service is terrible and they refuse to admit any fault. Calling GECU is extremely tiring. Without getting into specific details I asked one of your reps to send me documents proving their point and the representative was only able to say well your welcome to come into the location **************************. I have no confidence in GECU and putting my money in their account. I have documents proving my point from GECU and they basically said those docu... read more
Business response:
Collections Manager **************** attempted to contact Ms. L**** and left a voicemail and email with her direct contact information. We would like to ask Ms. L**** to contact Collections Manager **************** at the phone number and or email address provided in order to address her concerns. Thank you.
Frequently asked questions about GECU
How is GECU rated?
GECU has a 2.2 star rating with 147 reviews.
When is GECU open?
GECU is closed now. It will open on Monday at 9:30 a.m.
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