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GECU

2.3

About this business

Location details

7227 Viscount Boulevard, El Paso, TX, 79925, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 5:00 p.m.
Tue9:30 a.m. to 5:00 p.m.
Wed9:30 a.m. to 5:00 p.m.
Thu9:30 a.m. to 5:00 p.m.
Fri9:30 a.m. to 5:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.3131 reviews
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Rose Mary O's profile image
Rose Mary O 
2 years ago

I got incorrect information from a telephone representative about a delay in a ***** deposit. I thought. ****** at the Viscount location, and a manager named *****, got the correct information. It was *****, and not the two banks involved, that was delaying to transfer. Because of security, Patriot Act? Eho knows. I have been satisfied with my time at GECU, and have found ways to get around their not having services I can get from a large bank. ...Like ATMs worldwide, or only beimg able to ***** $200 at a time. They are resp... read more

Business response:

GECU has contacted Ms. ***** to thank her for her feedback on her recent interactions over the phone and in branch. In addition, our Contact Center Manager addressed all questions regarding *****transactions. Ms. ***** was satisfied with the resolution and follow up from GECU. 

Amanda M.'s profile image
Amanda M. 
3 years ago

I absolutely hate this bank. I wish I could go back to the day I decided to use this bank. They have "help" in front that is useless. They cannot do anything other than sit there and tell you to use the ATM teller and give you a card. Useless and frustrating. I will be changing banks next week. 

Business response:

We have contacted and attempted to address Ms. ******** concerns, however she advised she does not want to speak with us or discuss the situation at this time. We have also reached out via email should she decide to discuss the matter at a later date. 

Amanda M's profile image
Amanda M 
3 years ago

I absolutely hate this bank. I wish I could go back to the day I decided to use this bank. They have "help" in front that is useless. They cannot do anything other than sit there and tell you to use the ATM teller and give you a card. Useless and frustrating. I will be changing banks next week. 

Business response:

We have contacted and attempted to address Ms. ******** concerns, however she advised she does not want to speak with us or discuss the situation at this time. We have also reached out via email should she decide to discuss the matter at a later date. 

Ashley B's profile image
Ashley B 
3 years ago

With supply of new cars at an all time low, and interest rates on the rise I haven’t been looking forward to purchasing a new car. ***** ***** in the loans department has went above and beyond to help me with financing my car. Even when an out of state car dealership was extremely rude to him over the phone he stayed professional, and continued to support me as the customer. This experience has helped GECU secure me as a customer for life. 

Business response:

GECU takes pride in helping members navigate the current challenging auto market. The people helping people philosophy was demonstrated by ******* service and GECU thanks you for taking the time to recognize the high level of service received during your transaction and values your membership for life. Thank you for your trust in GECU! 

Alex's profile image
Alex 
3 years ago

** ****** ******* *** * **** ** ***** ***** **** ** **. Not only are their fees ridiculous, but they WILL NOT notify you on important information like "low balance" or "possible NSF" instead of sending a heads up or possible 24hrs to transfer funds and helping their "valued members" they will charge you for "covering" your charge and then charge you for "spotting" you, again with no notification. 

Patlv1's profile image
Patlv1 
3 years ago

Absolutely terrible experience. This is the third home I've purchased; first and last that will be financed by GECU. My loan officer stopped communicating with me*************** for two weeks, which caused multiple problems. My disclosures included incorrect information despite the fact that I provided the correct information at application and the bank staff at every level pushed me to sign them without corrections. I had to insist even at the management level until I was finally offered an opportunity to sign documents tha... read more

Business response:

GECU reached out to Ms. ***** to discuss the details of the correspondence in an attempt to answer and address her concerns. ************, Vice President of Mortgage spoke to Ms. ***** to address her concerns and provided her direct contact information in the event she has any additional questions. 

Teresa L's profile image
Teresa L 
3 years ago

GECU has changed significantly over the years. Speaking to their customer service is terrible and they refuse to admit any fault. Calling GECU is extremely tiring. Without getting into specific details I asked one of your reps to send me documents proving their point and the representative was only able to say well your welcome to come into the location **************************. I have no confidence in GECU and putting my money in their account. I have documents proving my point from GECU and they basically said those docu... read more

Business response:

Collections Manager **************** attempted to contact Ms. L**** and left a voicemail and email with her direct contact information. We would like to ask Ms. L**** to contact Collections Manager **************** at the phone number and or email address provided in order to address her concerns. Thank you. 

Mary P's profile image
Mary P 
4 years ago

So horrible experience! I helped a friend to get a car loan in time for COVID and 3 family members died within month. GECU is so inconsiderate at this time of COVID. Threatens us with letters because we are delinquent. Don't allowed us anymore to deposit for we didn't pay the loan. Biggest regrets of my life. I called customer service not to worry. I will pay the whole balance within this month. But she insist I need to give her a date. Which I didn't able to fulfill. 2days later. I went to the bank to make deposits. I was t... read more

Business response:

GECU's goal is to work with our member and find viable solutions when a member has a unique situation, concern or misunderstanding. GECU has reached out Ms. Peake via telephone and email to discuss the details of her concerns and will work with her to answer her questions and resolve her concerns. Any question regarding this matter, we ask that she contact Jenny Turner, AVP Collections at 915-774-8350. 

Karina E's profile image
Karina E 
4 years ago

This review is for the Edgemere GECU branch. I have been a member of GECU for years now and have had several loans with them and currently have several deposit accounts. I have never had an issue till now and I believe it was either with ************ at the edgemere branch who I spoke with. We have been making a lot of movements with our finances because we are moving out of town. Therefore, one of the changes was to change my direct deposit from my employer. Which we chose to keep GECU as our primary credit union still. Unf... read more

Business response:

GECU has reached out to Ms. E******* to identify solutions regarding her concerns and she was satisfied with the outcome. Ms. E******* was asked to contact GECU directly if she has any future questions on her accounts or concerns with the level of service provided. 

Frequently asked questions about GECU

How is GECU rated?

GECU has a 2.3 star rating with 131 reviews. 

When is GECU open?

GECU is closed now. It will open at 9:30 a.m. 

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