Carol R. on BBB
6 months ago
12/10/2020, 10:43 AM
We have a Carrier Infinity System with 2 zones. The heat pumps are 2 years old. The furnace is 9 years old.
After Garneski moved the air handler to insulate the attic space, the technician failed to reconnect the condensate piping to the reservoir of the condensate pump. Water accumulated and overflowed in the pan and attic space. It was not discovered until water leaked through the ceiling and canister lighting, down the wall onto the wood floor and furniture below. The company filed an insurance claim to repair the damage. Due to depreciation, we paid $6000 out of pocket.
This summer, the air conditioner had a connectivity fault. Garneski sent a technician. After 15 minutes, he concluded that it was an inverter malfunction, based on other reported Carrier inverter failures. The technician returned a few days later and replaced the inverter which did not solve the fault. He immediately said it was a compressor failure and although the part was under warranty and the owners' Service Agreement, labor would cost $2000. We obtained a second opinion that identified a disconnected wire to the a/c unit. The wire was reattached and the a/c has remained operational. After a follow-up discussion with Mr. Garneski, he did not charge us for the inverter labor.
During a routine inspection this year, the technician identified a corroded burner unit. The technician had previously found this furnace in "pristine condition". The technician said he removed the burner and would order a new one. After 10 days with no contact, we received an invoice. We then called Garneski Co office, they said the burner was not ordered yet. Mr. Garneski said he would order the burner. He called us back and said he could not locate a burner due to a nationwide shortage. He wanted to return to reinspect the furnace and suggested that additional work may be required, despite his technician's inspection and conclusion. The furnace is supplied by propane. The technician limited the heating to electric supplied heat pumps only. There was no alternate remedy offered by Mr. Garneski. Based on follow-on conversations, we found Carrier burner units through a certified vendor and believed that Mr. Garneski's intent was to perform additional work without a clear plan or estimate.