Gardens at San Juan Square

Kayy J 

on BBB

2 years ago

Worst Apartments Ever !!!! No Security No Privacy & You Basically Sign A Lease For Nothing Because The New Management Doesn’t Honor It They Just Make You Pay Whatever & Dont Let Me Get Started On The Maintenance Guys I Have Proof They Are Walking In People Apartments I Have Things Coming Up Missing Everyday & I Haven’t Made A Maintenance Report So Why Are You In My Apartment Unannounced? It’s Either The Apartments Fix This Issue Or I Will Simple !!!! 

Kay M 

on BBB

2 years ago

The worse place you could ever live from the staff to the managers all I’m going to say is RUN STAY AWAY they look nice but don’t let that fool you living here is a nightmare on elm street and the new black manager they have in there hides in her office all day acting as if she can’t speak to no one 

Sandra R. 

on BBB

2 years ago

I only left a star because the option to not leave one wasn't available! This place is horrible especially on the elderly. My mother was living in a black mold infested apartment. She had gotten so sick she had to be hospitalized! She isn't living in this apartment and has to continue to pay rent because they will not let her out of her lease! The staff is so mean and disrespectful to her it ridiculous. She is currently battling cancer and has to worry about losing everything in her apartment due to the mold. 

Leah H. 

on BBB

2 years ago

I live in Senior bldg. I like my apt. I have not been here a year yet. My rent is $850 currently and is supposed to be raised to $1173! This is highway robbery! I work and feel as if they are trying to get all they can! As much as I like my place, I will be applying for INCOME based housing. Once I am admitted off a wait list. I am out! Greed is all I can say. I am a person, not a number. One check does not even cover this. Saddened and disappointed in Columbus, Ohio What goes around comes around, Karma 

Destiny P 

on BBB

3 years ago

They lie and claim that they aren’t income based but income sensitive however because I make $20 an hour they decided to raise the price of my income to $1100 after previously quoting $860. They’re claiming to not be income based but based my rent off of my income. My paycheck is literally $1200. 

Brandi F 

on BBB

4 years ago

I am absolutely disgusted with how their properties are ran. We had to move from one unit to a different unit. We were handed the keys before the apartment was fully ready but were promised the remainder of the repairs were going to be fixed within the week. This was not the case at all. We went 6.5 month without kitchen drawers. We also had a bathroom drawer missing as well. We made multiple work orders, called the office, and even went to the office and maintenance shop in person to ask what the hold-up was. We kept being ... read more

Kevin M 

on BBB

4 years ago

All- I submit this construction punch list to help keep Knoll's residents safe. This is my last correspondence on this matter. Dog "Park" Nails protruding out from concrete curb in dog park need to be cut and ground smooth to prevent residents and/or pets from being punctured. I bent the rusty nails facing inside the dog park down as a short term fix. Pic in link below. Dog "Park" Fence panel in dog park is being held in place with flimsy thin wire rather then bolted to fence posts per all other property fence panels. Pic in... read more

Bonita M 

on BBB

4 years ago

I live at ********* ** ***** **** ** *********** ****. Sick of the lack of management at this property. No snow and ice removal. We are both disabled and have to remove the snow to get our cars out. After working for 2 hours to get my car out to go pick up RX's. I fell on the ice on the sidewalk and nobody has said a word to me but the manager told another resident that we poured something on the sidewalk and waited for it to freeze and slipped on it. Like I wanted to not be able to sit down right for a week. And run the ris... read more

D. M. 

on BBB

4 years ago

Elder abuse is what this company is all about. Managers threaten widows with expulsion if they complain. Mother has been without hot water for a week and was told she would have to wait until maintenance came back from vacation before it could be fixed.