Gardens at San Juan Square

Cameron C 

on BBB

2 years ago

Manager does anything she can to get an extra buck . Iv had money order ready to pay rent went by Thursday Friday around 430 she was already gone for the day even though she spose to be until 5 . An I can't pay on weekends she doesn't work come Monday I go to pay an she says I will be receiving late fees lol ..... she tried to also double charge me for a pet deposit I had already paid 4 years prior to moving in an said she had "no record of me paying it " do your self a favor an stay far away from these crooks . ** ****** **... read more

Jorianna C 

on BBB

2 years ago

Moved in to my apartment on February 3,2023. Literally right after I signed my lease I went to my apartment to move my things in and found 2 live roaches on the wall near the window . I immediately contacted the leasing agent and he advised me they would have my apartment sprayed. He also advised the apartment below me had several pest issues and stated they could be the reason im seeing live activity. Due to it being the weekend I had to wait til Monday for them to contact pest control. They came on 2/7/2023 to spray my apa... read more

Tiana B 

on BBB

2 years ago

I lived at The Beckett apartments in Austin Tx.. I don’t know how it is now but at one point I called it home until they got the wrong person ******* ******************to manage the apartments .. I was there before the apartments officially open before washer and dryers before the pool before the buildings 4-11 where done etc.. Was there four years without a complaint or notice . I was on section 8 so rent was on time all the time and bills paid on time and did so for fours years the same way .stayed in my apartment with no ... read more

Brandy J 

on BBB

2 years ago

NRP Group has the worst customer service ever in history!!!! They have no type of courtesy whatsoever! I use to live on one of their properties on Fort Worth Texas in 2019. I no longer reside at the property. I am having a IRS matter I’m having to deal with and they are requesting a lease from 2019. No big deal right?? I initially reached out to the complex office of where I used to live, they said they were not able to help because it was to far back to access my files I would need to contact corporate. For a month straight... read more

Jorianna C 

on BBB

2 years ago

Moved in to my apartment on February 3,2023. Literally right after I signed my lease I went to my apartment to move my things in and found 2 live roaches on the wall near the window . I immediately contacted the leasing agent and he advised me they would have my apartment sprayed. He also advised the apartment below me had several pest issues and stated they could be the reason im seeing live activity. Due to it being the weekend I had to wait til Monday for them to contact pest control. They come on 2/7/2023 to spray my apa... read more

Chelsea T 

on BBB

2 years ago

Very unpleased with the apartment I received 3/19 which wasn’t my move in date but apartment wasn’t ready at all for move in , 3/8 I paid deposit and rent for my move in 3/16 apartment wasn’t ready so 3/19 came and apparently I moved in on dirt infested ice box, stove and microwave with roaches , it was an unlivable environment, I was told it was a upgraded unit everything will be done for move in , not only was it not done for my originally move in date , it’s wasn’t done on 3/19 , I reached out to woodmont NRP no response,... read more

T>>>> C 

on BBB

2 years ago

contacting fair Housing within N.R.P about my application which was denied because their staff makes the appointment times not the potential tenant. This cause a conflict with completing the application requirements. I submitted a complaint in August of 2022 and I submitted an appeal and it was not acknowledged. I have since submitted a public records request for any complaints and information to show applicants denied. I submitted this to N.R, P Fair Housing and Veronica Sauer which is in Corporate. Requests for accommodati... read more

Dayona T 

on BBB

2 years ago

Hello, I am filing this complaint for my grandmother a resident of North Central Village, Columbus, OH. As a senior, she was afforded the opportunity to qualify for a free washer and dryer through this program. One of the requirements is that they will need proof the apartment does not provide washers and dryers to the residents. She went directly to the rental office with a form provided by the company, but they refused to complete it. Then when asked if they could provide a statement on letterhead, they refused to provide ... read more

M. L. 

on BBB

2 years ago

I am sending you this message in regards to “TANA *******” Her demeanor as a representative for your company is NOT a good one. She has been very selective in how she treats a certain “class of people” you can tell by her responses. She has your company rated as 1 star based on her performance. Not only has she been like this towards the person who left a previous review, but to someone I know personally. She comes off as prejudiced and that’s not a good look for the company. She has made people feel as though they are looki... read more