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Gardena Honda
- Gardena, CA
About this business
Location details
15541 South Western Avenue, Gardena, CA, 90249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Wait time is too long even when having an appointment or picking up your car.
Business response:
Your time is valuable and it's important we are completing services in a timely manner. We will be sure to address this with our service team and should you like to discuss this or anything else further, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
I bought this car at this dealership in 2012. It's the only place I brought this car for maintenance. I noticed that there has been a complete overhaul of the facilty and its quite lovely and customer friendly. I'm always greeted professionally and pleasantly. I trust that them to properly service my car. I'm not happy that I almost never leave with service that I didn't expect or plan for. It becomes quite expensive. I will say that I appreciate the discounts applied when mentioned. However, because I'm a woman who drives q... read more
Business response:
Thank you so much for both your business and your feedback. We never want any of our guests to feel uncomfortable or pressured into purchasing any services they don't want. We value your opinion, so should you like to discuss this any further, please don't hesitate to contact me at 424-340-9120. I'm always here to help. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
My experience at Gardena Honda was great. I worked with the sales team to find the car I wanted. I took the car on a test drive which was crucial for helping me decide on the vehicle. Everyone was friendly and ready to assist. I was pleased with my purchase and experience.
Business response:
Thank you for sharing your positive experience! We're thrilled to hear that our sales team was able to assist you in finding the perfect car through a test drive. We appreciate your kind words and hope to see you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
It was a great experience that was fast and the customer service was exceptional. Definitely will come back.
Business response:
Thank you so much for the kind words! We're thrilled to hear that you had a great experience with us and that our customer service exceeded your expectations. We look forward to welcoming you back soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
They're good. Fair pricing and get things done pretty quick. Bought cars and gotten work done here, would recommend.
Business response:
Hi Maddie! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our pricing fair and our service quick. We appreciate your recommendation and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Great service. They were able to get it done fast. Called as soon as it was done
Business response:
Thank you for the kind words! We're delighted to hear that you had a great experience with our service. Providing efficient and timely assistance is always our top priority. If you have any questions or need further assistance, feel free to reach out. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
I had a great experience at Gardena Honda my service was very fast , thank you
Business response:
Hi Thailyn, thank you for sharing your positive experience at Gardena Honda! We're thrilled to hear that you found our service to be fast and efficient. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
"I recently visited this Honda dealership for an oil change, and the experience was extremely disappointing. After leaving, I realized my keys were missing and returned to the dealership. As a wheelchair user, I needed assistance getting out of my car. I informed the car technician nearby, but he completely ignored me and walked away, leaving me stranded with no way to access my wheelchair. It's disheartening to be treated this way, especially as a disabled person. When I reported the incident to his supervisor, Christian Gu... read more
Business response:
Gabby, While pleased to see our manager took this complaint seriously, we're very discouraged that this even happened in the first place. This is not how we treat our guests and we have made sure to address this appropriately and make sure that something like this does not happen again. Should you like to discuss this in any further detail, please don't hesitate to call me directly at 424-340-9120. I am here to help. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
Dale very helpful upon check in. Made sure I only got services needed with maximum coupon discounts. Everyone very friendly. Had difficulty getting through on phone to make an appointment initially. Did not receive a call that my car was ready and almost missed picking it up before closing since I was not watching the clock.
Business response:
Fred, We're happy to see Dale was accommodating. We appreciate the feedback regarding the communication. We must do a better job of keeping guests updated on the status of their vehicles and we'll be sure to address this with our team. Thank you for bringing this to our attention and we'll see you at your next visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Frequently asked questions about Gardena Honda
How is Gardena Honda rated?
Gardena Honda has a 4.5 star rating with 11,436 reviews.
When is Gardena Honda open?
Gardena Honda is closed now. It will open at 9:00 a.m.
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