GAF

James S 

on BBB

3 years ago

They act like their blind I had paramount builders do a terrible job on my roof GAF had an inspector come out a **** Z territory manager in Richmond said he saw no problems even though my inspector *************************** said it was a tear off after reporting them to BBB did they replace my roof how did **** Z get it wrong at least I'm not blind 

Tim C 

on BBB

3 years ago

The fine print in the warranty makes it nearly impossible to make a warranty claim. So sad for a made in ******* company. 

Tammy V 

on BBB

4 years ago

The ********************** process is a bit much but I did exactly what was required. The 40 year shingles that were installed properly on my roof 13 yrs ago were in a class action law with timberline shingles made between 1998 & 2009 that split, crack or tear Prematurely. The offer letter states there is 51% left of the warrany and only 49% used. The settlement they offered is 1k. Every shingle (33 sq) needs to be replaced and the estimate to replace is 16k. Shingles alone to replace is 10k. The ********************** is tr... read more

Bill S. 

on BBB

4 years ago

The warranty claims administrator is doing a good job of keeping us from satisfying their claim of photographs not being enough. I have had the roofing company come out 3 times now and take photos and still not good enough. They are obviously making it impossible to get this handled, while I have a leaky roof and trying to get this rectified. I would recommend never deal with any GAF products these people are heartless . No stars is what they deserve, no doubt !!! 

Curt D 

on BBB

4 years ago

GAF puts up so many hurdles in their warranty claim process that it is impossible to satisfy them. Although I sent them photographs that clearly show that my ridge cap shingles are splitting, they insist that I send them samples of the ridge shingles. To have a roofer take off and replace samples will cost more than the claim is worth. 

Zakieh M 

on BBB

4 years ago

They Don't honor their warranty agreement. From the reviews I read, they are making money off people who sell their house and do not transfer warranty. I will never never deal with any company that use their materials. 

Carl M 

on BBB

5 years ago

We bought a home that had GAF shingles installed prior to our purchase and did not know GAF requirement to transfer the warranty within 60 days. At five years since the roof install, the GAF shingles are failing, GAF refuses to stand by their product. 

Tony B. 

on BBB

5 years ago

I agree with every complaint I read and can't believe this company can get away with making inferior products at the consumers expense. Also, I lost faith in **** ***** for selling this product from principle vendor GAF, which it does not stand behind, I am currently debating to take GAF to small claims court in Wisconsin. I have faulty ridge cap shingles straight out of the box that I proved were manufactured incorrectly and they denied my claim. The warranty department is not interested in customer service, but rather how ... read more

Karen V 

on BBB

5 years ago

It is awful they lost my materials I sent then blamed me dismissed my claim and then blamed me told me it would cost 200.00 more to refile